Note: The job is a remote job and is open to candidates in USA. Nityo Infotech is seeking an SAP BRIM Technical Project Manager / Support Lead to manage production support, continuous enhancements, and operational governance across the SAP BRIM landscape. The role leads a blended team, governs service levels and incidents, and coordinates business enhancements from scoping through hypercare.
Responsibilities
- Lead day-to-day operations for Level 2 and Level 3 production support across the entire SAP BRIM suite
- Own and report operational KPIs: mean time to acknowledge (MTTA), mean time to resolve (MTTR), SLA compliance (>98%), ticket backlog trends, and first-time-fix rates
- Serve as the primary escalation point for Priority 1/2 billing, mediation, rating, and invoicing incidents; lead root cause analyses (RCA) and post-mortem discussions
- Manage high-volume recurring operations: month-end billing cycles, automated rating batches, bill-run failures, out-of-sequence consumption data, and financial posting reconciliations
- Manage minor release cadences, change requests (CRs), and platform enhancements using hybrid Agile/Scrum or Waterfall frameworks
- Own project schedules, resource allocations, sprint backlogs, risk/issues/assumptions/dependencies (RAID) logs, and release readiness checklists
- Coordinate end-to-end delivery: requirement discovery, solution design review, build, system integration testing (SIT), regression testing, cutover, and post-deployment stabilization
- Interface directly with business finance, IT steering committees, external System Integrators (SIs), and vendor partners
- Provide functional governance across core modules: SAP SOM (Subscription Order Management): Subscription lifecycle, master agreements, product catalog, provider contracts. SAP CC (Convergent Charging): Rating and charging logic, charge plans, allowance logic, subscriber mapping. SAP CI (Convergent Invoicing): Billable items (BITs), consumption items (CITs), bill runs, aggregation, invoicing rules. SAP RAR: Revenue postings, reconciliation & rev-rec
- Coordinate integration integrity with SAP S/4HANA Finance, SAP CPQ, SAP Integration Suite (CPI), external CRM, and data mediation layers
Skills
- 8+ years of IT delivery/support experience, with at least 4+ years dedicated to SAP BRIM (formerly Hybris Billing) and 3+ years running project management or application maintenance services (AMS)
- Functional or technical depth in at least two of the four BRIM components (SOM, CC, CI, RAR) alongside familiarity with the overall end-to-end data pipeline
- Proven experience running structured ITIL processes (Incident, Problem, Change, and Release Management) using tools such as ServiceNow, Jira, or SAP Solution Manager
- Demonstrated success managing cross-functional technical teams (developers, functional consultants, BASIS, middleware teams) across distributed time zones
- Familiarity with modern SAP interface technologies (OData, REST APIs, IDocs, SAP CPI) and reconciliation between rated events and general ledger entries
Company Overview
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