Note: The job is a remote job and is open to candidates in USA. Agilitek Solutions is a software and services company helping sports and entertainment organizations unify data and drive revenue intelligence through Salesforce-native products and consulting. The Salesforce Implementation Consultant will deliver Salesforce implementations, configure and administer Salesforce, migrate customer data, manage client relationships, and provide technical and business support.
Responsibilities
- Functional consulting related to the implementation of one or more of: Sales Cloud, Service Cloud, Marketing Cloud, Contact Center and Data Cloud. Note that no candidate is expected to have deep expertise in all of these Salesforce products, but having strength in at least 2 of them will be required, and growing your familiarity and basic competence in more of them will be expected
- Administration, customization, and configuration of Salesforce for existing implementations
- Data migration from legacy systems (using Data Loader, XLS, SOQL, and potentially SQL from time to time), for Agilitek customers on-boarding to Agilitek products within Salesforce
- Managing a portfolio of existing Agilitek customers, holding recurring meetings with them to train them on new functionality, capture new and evolving requirements, and generally maintain healthy customer relationships
- Reactive support to technical and business issues related to Salesforce or Agilitek software products
Skills
- Strong curiosity that drives them to continuous learning
- A passion for delighting customers with thoughtful and high touch customer service
- Strong listening skills
- Professional written and verbal communication skills
- Technical proficiency in Salesforce
- Data literacy overall
- 3+ years' experience with Salesforce Sales and/or Service Cloud
- 1+ years' experience with one or more of: Marketing Cloud, Contact Center, Data Cloud
- Excellent communication skills (written and verbal, technical and non-technical)
- Strong account management skills and customer empathy
- Ability to manage competing priorities and a portfolio of many concurrent projects
- Proficiency in other Salesforce products
- Salesforce certifications
- Familiarity with web development or digital marketing
- Familiarity with writing simple SQL queries against databases such as Snowflake
- Candidates with experience in the sports and entertainment industry
Benefits
- Generous benefits packages available
- Bonuses
- Charitable contribution matching
- Ability to work from home
- Time provided each week specifically for self-directed learning
- Additional professional development and certification will be actively encouraged
Company Overview