Note: The job is a remote job and is open to candidates in USA. FireMon is seeking a Salesforce Administrator to join its Revenue Operations team and support its go-to-market organization. The role owns Salesforce user management, CRM integrations, reporting, system improvements, documentation, training, and the use of AI tools to accelerate operational processes.
Responsibilities
- Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance
- Manage user profiles, permissions, licenses, and page layouts
- Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations
- Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience
- Document system processes, train users and contribute to CRM onboarding
- Partner with global stakeholders to identify and build improvements
- Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations
- Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse)
- Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff
Skills
- Bachelor's degree in a relevant field, or equivalent experience
- 3+ years Salesforce.com administration experience
- Certified Salesforce.com Administrator
- Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform
- Proven track record of CRM database cleansing and maintenance
- 3rd party/consultant partnership experience
- Microsoft Office Suite
- Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble
- Hands-on experience with ZoomInfo and Gong
- Experience with LeanData or similar
- We're looking for candidates based in the Central or Eastern time zone so you can overlap with our Revenue Operations and Sales/Marketing stakeholders around the globe
- SFDC administration in a B2B SaaS environment
- Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana
Benefits
- Remote work arrangement
Company Overview
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