Note: The job is a remote job and is open to candidates in USA. Scaled Agile, Inc. provides enterprise agility training and enablement through SAFe and AI education programs. The Salesforce Administrator II will manage and enhance the company’s Salesforce ecosystem, including Sales Cloud and Experience Cloud, while supporting users and optimizing business processes. The role focuses on configuration, automation, data integrity, security, reporting, deployments, troubleshooting, training, and system documentation.
Responsibilities
- Configure and manage core Salesforce functionality (custom objects, advanced flows, validation rules), to align with business requirements
- Maintain and improve business process best practices within a robust Salesforce environment
- Apply sound data governance principles to ensure high data quality and implement scalable information architectures
- Develop and maintain reports and dashboards to support business processes and decision-making
- Maintain security by managing user access, monitoring login and activity logs, deactivating users as needed, and auditing field/profile access and permissions
- Perform data cleanup and manipulation using Data Loader or third-party applications
- Ship changes through a deployment pipeline, rather than configuring production directly
- Provide timely support for Salesforce-related inquiries and troubleshoot issues to maintain high user satisfaction, providing first-line support through to completion
- Use AI assistants to accelerate day-to-day admin work, such as impact analysis and investigating issues
- Stay up-to-date with Salesforce configurations, system capabilities, and release updates, assessing their impact on business operations
- Support onboarding activities for new and existing employees, ensuring proper Salesforce training and adoption
- Evaluate and drive the adoption of new technologies, processes, and procedures that enhance Salesforce efficiency
- Document system configurations, processes, and procedures for future reference and training purposes
- Assist with special assignments and strategic initiatives as needed
Skills
- 4+ years of Salesforce experience, including configuration and support of Sales Cloud and Salesforce Experience Cloud
- Strong understanding of Salesforce administration, including user management, security settings, and data management
- Hands-on experience with Salesforce Flow
- Expertise in Salesforce reports and dashboards for data-driven decision-making
- Hands-on experience using AI assistants in technical work
- Experience training and onboarding new Salesforce users
- Strong ability to collaborate with stakeholders to implement new features via configuration, development, or technology evaluations
- Strong communication skills, with the ability to document processes clearly and collaborate effectively with cross-functional teams
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues
- Self-motivated team player with excellent organizational skills
- Understanding of Agile principles and practices, with a strong desire to work in a fully Agile team
- This role requires you to be located in the United States
- Salesforce Administrator Certification
- Advanced Administrator Certification
- Platform App Builder
- SAFe Agilist Certification
- Experience with Salesforce development tools and techniques
- Exposure to version-controlled deployment
- Experience with applications and tools that integrate with or interact with Salesforce, such as Marketo, Tableau, Intercom, and PandaDoc
Benefits
- Collaborative remote environment for globally distributed teammates
Company Overview