Note: The job is a remote job and is open to candidates in USA. InterSources Inc is a global software consultancy providing technology and digital transformation solutions. The company is seeking an experienced Salesforce Administrator/Developer to administer and optimize Salesforce Sales Cloud and Service Cloud environments, support users, resolve tickets, manage data, build reports and automation, and collaborate with stakeholders on scalable solutions.
Responsibilities
- Administer, maintain, and optimize Salesforce Sales Cloud and Service Cloud environments
- Manage user accounts, profiles, permission sets, roles, security settings, and overall platform governance
- Resolve a high volume of Salesforce support tickets and provide end-user support, troubleshooting, and training
- Design and maintain reports, dashboards, workflows, validation rules, flows, and process automation solutions
- Partner with business stakeholders to gather requirements and deliver scalable Salesforce solutions
- Support data imports, exports, data cleansing, and ongoing system maintenance activities
- Assist with Salesforce integrations and minor enhancements utilizing Apex, SOQL, Lightning Components, and APIs
- Ensure data integrity, platform performance, and adherence to Salesforce best practices
- Collaborate within a fast-paced environment where processes may not always be fully defined
Skills
- 7+ years of hands-on Salesforce Administration experience
- Strong experience supporting Salesforce Sales Cloud and Service Cloud
- Extensive experience resolving Salesforce tickets, troubleshooting issues, and supporting end users
- Strong knowledge of Salesforce security, governance, configuration, and platform best practices
- Experience with Salesforce Flow, automation tools, reporting, dashboards, and data management
- Working knowledge of Apex, SOQL, Lightning Experience, integrations, and APIs
- Strong communication, stakeholder management, and requirements-gathering skills
- Ability to thrive in a fast-paced, evolving environment with limited process structure
- Salesforce Certified Administrator preferred
- Salesforce Advanced Administrator certification preferred
- Salesforce Platform App Builder certification preferred
- Salesforce Sales Cloud Consultant and/or Service Cloud Consultant certifications are highly preferred
- Experience with Agile environments, enterprise Salesforce implementations, and middleware/integration platforms is a plus
Benefits
- Remote work arrangement
- 6-Month Contract-to-Hire (CTH)
Company Overview
Company H1B Sponsorship