Note: The job is a remote job and is open to candidates in USA. Asurint provides compliant, data-driven, technology-enabled screening solutions that support informed decisions for fair and safe workplaces and communities. The Salesforce Administrator – Commercial manages the Salesforce ecosystem for Sales, Marketing, and Account Management, optimizing client lifecycle processes, supporting reporting and forecasting, administering access, and implementing approved system enhancements.
Responsibilities
- Owns end-to-end process optimization within Salesforce, identifies friction points across the client lifecycle (prospecting, opportunity management, onboarding, and account management), and implements configuration or automation fixes
- Prioritizes and executes approved GTM change requests directly with Sales, Marketing, Account Management, and Client Implementation stakeholders, reducing turnaround time relative to traditional IT ticketing workflows
- Supports enablement and change management efforts by co-leading training and adoption initiatives tied to new Salesforce features or process changes
- Partners with RevOps leadership to align Salesforce data structures with broader forecasting, pipeline, and performance reporting needs
- Supports enablement and change management efforts by co-leading training and adoption initiatives tied to new Salesforce features or process changes
- Manages user access, roles, profiles, and permission sets to maintain data security and appropriate system visibility across the revenue organization
- Executes Salesforce.com application projects approved by Asurint’s Change Approval Board by supporting the design, configuration, testing, and migration from sandbox to production environment
- Installs, maintains, and troubleshoots all server and software issues; provides responsive and courteous support to resolve all technical issues
- Triages, estimates, and prioritizes incoming enhancement requests to keep CRM roadmap responsive to evolving client-facing team needs
- Creates and maintains documentation of all technologies, configurations, process changes, and technology policies and procedures
- Other duties as required
Skills
- Experience with in-depth systems administration of Salesforce, CRM, and other cloud-hosted applications is required
- Experience designing/installing new systems or adding significant new functionality to existing systems is required
- Experience with user and user access administration is required
- Experience with local, virtual, and web-based system access methods is required
- Experience with Microsoft Exchange and Office 365 is required
- Strong verbal and written communication skills are required
- Proficiency in MS Office (Outlook, Excel, Word) or similar software is required
- High school diploma or equivalent is required
- Salesforce Certified Administrator certification is required
- If you do any work-related driving while at Asurint, a driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required
- Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required
- Experience supporting sales forecasting, pipeline reporting, and dashboard/report-building within Salesforce is preferred
- Experience with the legal/court system is preferred
- Experience with background screening is preferred
- Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred
- Associate degree in computer science, information technology or a related field is preferred
- 3 to 5 years is preferred
Benefits
- Medical, dental and vision effective first day of employment
- 401(k) with employer match
- Paid time off
- 10 company-paid holidays
- Employee Assistance Program
- Wellness Program
- Paid Bereavement
- Pet Bereavement
- Pet Insurance
- Volunteer time off
- Telecommuting Stipend
- Professional development programs
- Short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Flexible spending/health savings accounts
- Employee referral bonus
- Remote work within the United States or an office setting in the Cleveland, Ohio headquarters
Company Overview