Note: The job is a remote job and is open to candidates in USA. Akumin is a provider of outpatient radiology and oncology services. The Administrator, Client Relationship Management (CRM) will manage and optimize the CRM system, ensure platform operations and data integrity, and support sales teams through reports and analysis.
Responsibilities
- System Management: Oversee the daily operation of the CRM system, ensuring it meets the needs of users and aligns with company goals
- Data Maintenance: Manage data entry, quality control, and cleansing processes to maintain high data integrity within the CRM. Work with data vendors to ensure smooth data flow
- User Support: Provide training and support to users, addressing issues and implementing solutions promptly
- Customization and Configuration: Customize CRM functionalities to align with business processes, including fields, workflows, and reports
- Reporting and Analysis: Generate regular reports to analyze customer data and sales effectiveness
- Collaboration: Work closely with sales, external data vendors, marketing, and IT teams to identify needs and recommend improvements to CRM practices
- Documentation: Create and maintain documentation for CRM processes, user guides, and training materials
Skills
- Bachelor's Degree or Equivalent Experience
- 2+ years of experience in CRM administration or a similar role (Salesforce experience required)
- Strong proficiency in CRM software, data management, and reporting tools; familiarity with database management concepts
- Strong troubleshooting skills and a proactive approach to identifying and resolving issues
- Experience with other CRM software, e.g., Map My Customers, Monday.com
Benefits
- Flexible scheduling
- Cross training opportunities
- Medical, dental, and vision insurance
- HSA accounts with employer contributions
- 401(k) eligibility with employer match
- Paid holidays
- Defined PTO and sick time programs
- Remote work arrangement
Company Overview
Company H1B Sponsorship