Note: The job is a remote job and is open to candidates in USA. Marathon Health is an advanced primary care provider partnering with employers and unions to improve healthcare outcomes and reduce costs. The Salesforce Administrator will support, maintain, and enhance the Salesforce platform by configuring solutions, supporting users, improving business processes, maintaining data quality, and helping ensure secure and efficient system operations.
Responsibilities
- Administer and maintain the Salesforce platform, including user setup, profiles, permission sets, roles, sharing rules, and security settings
- Configure and support Salesforce functionality, including custom objects, fields, page layouts, record types, validation rules, approval processes, and Flow automations
- Monitor platform health, troubleshoot configuration, integration, and performance issues, and resolve user-reported defects in a timely manner
- Assist with Salesforce releases, updates, sandbox management, and deployment activities to ensure smooth and reliable system operation
- Ensure Salesforce configurations align with established governance, security, scalability, and platform best practices
- Serve as the team’s initial point of contact for Salesforce user questions, support requests, and enhancement ideas
- Provide end-user support and troubleshooting to improve system adoption, productivity, and user experience
- Develop, maintain, and update user guides, training materials, knowledge articles, release notes, and support documentation
- Support onboarding and training of new users and provide guidance regarding Salesforce capabilities and best practices
- Create and maintain reports, dashboards, and analytics that provide actionable insights for business stakeholders
- Perform regular data quality reviews, audits, validation checks, deduplication efforts, and other activities to ensure data integrity and accuracy
- Support data imports, exports, mass updates, and data maintenance activities using approved tools and processes
- Partner with stakeholders to define reporting requirements and deliver meaningful business metrics and operational insights
- Collaborate with business stakeholders to understand business processes, gather requirements, and identify opportunities for improvement
- Translate business needs into Salesforce configuration changes, workflow enhancements, and declarative automation solutions
- Identify recurring issues, inefficiencies, or manual processes and recommend solutions that improve operational effectiveness and user experience
- Participate in testing, quality assurance, user acceptance testing (UAT), and validation of new functionality, enhancements, and system changes
- Support change management and release management processes by documenting, testing, and deploying configuration changes
- Maintain system, process, configuration, and support documentation to ensure knowledge sharing and operational continuity
- Support security reviews, audits, compliance initiatives, and governance activities as required
- Partner with Lead System Administrator, Solutions Engineers, Developers, project managers, and business stakeholders to support Salesforce enhancements and ensure solutions meet business needs
- Stay current on Salesforce releases, new features, certifications, and industry best practices, and recommend platform improvements when appropriate
- Contribute to the ongoing optimization of the Salesforce platform by identifying opportunities to improve performance, usability, security, and scalability
Skills
- Bachelor's degree in Information Systems, Business, or a related field and 1-3 years hands-on experience supporting business users as a Salesforce Administrator, with strong knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers preferred, or equivalent combination of education and experience
- Salesforce Administrator certification required
- Familiarity with LWCs, Apex, SOQL, and triggers preferred
- Additional certifications strongly preferred
- Familiarity with CI/CD tools, release pipelines, and source control best practices (i.e. Azure DevOps, Gearset, Git)
- Experience troubleshooting user issues and managing data quality initiatives
- Experience with strict security models and access management
- Experience working in Agile environments
- Demonstrated ownership of assigned work with strong follow-through and accountability
- Experience with healthcare or growth-focused organizations
- Strong customer service mindset and commitment to user success
- Strong problem solving and analytical thinking skills, focused on root-cause analysis
- Strong verbal and written communication skills, with the ability to collaborate effectively and build relationships across technical and business teams
- Highly organized and meticulous; excels at managing numerous priorities concurrently with strong attention to detail and commitment to delivery quality
- Able to work independently in dynamic, fast-paced environments
- Eager to learn new Salesforce capabilities and continuously develop technical expertise
- Ability to balance operational support with long-term platform improvements
- Leverages AI tools to innovate, augment productivity, improve solution quality, and accelerate delivery across analysis, configuration, testing, and documentation
Company Overview
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