Note: The job is a remote job and is open to candidates in USA. Carrier Enterprise is a premier national distributor specializing in residential and light commercial HVAC products. The Salesforce Administrator is a key member of the Digital Transformation, Customer Experience & Marketing Team, responsible for leading the development and implementation of Salesforce-based processes and solutions across the organization.
Responsibilities
- Create and support Salesforce Sales/Service/Marketing/Experience Cloud processes such as lead generation, opportunities, CPQ, Omni-Channel (cases, chats, calls, texts), knowledge, installed‑packages, system integrations and data extensions
- Configure standard and custom objects, fields, page layouts, validation rules, flows, case paths/statuses, record stages, approval processes and lightning components to streamline workflows and improve productivity
- Design, implement and maintain standardized dashboards, charts and reports that deliver actionable insights to stakeholders and support data-driven decision-making
- Perform ongoing configuration, support, maintenance and enhancements to maintain a scalable/sustainable architecture for processes, tools and users
- Manage user security, roles, profiles, permission sets, queues, sharing rules and public groups to ensure appropriate data access
- Leverage export/import/analysis/backup tools to cleanse, deduplicate and archive data with an emphasis on data integrity & governance standards
- Respond to support tickets, familiarize champions & users with best practices and create appropriate documentation to drive user understanding & adoption
- Develop and test new new/enhanced processes, version features, release updates in sandboxes and deploy them to production (e.g. via change sets, workbench)
- Work with leadership, SMEs, stakeholders, project managers, fellow admins and external partners to implement standardized solutions aligned with business requirements and processes
Skills
- Salesforce Certified Platform Administrator with Bachelor's degree or equivalent; expertise with objects/fields, flows, validation rules, approval processes, role hierarchies, users/profiles/permission sets, page layouts, reports/dashboards and change sets
- 1+ years of hands-on experience configuring & implementing Salesforce solutions in Lightning Experience, especially Sales Cloud and Service Cloud (Marketing Cloud and Experience Cloud a plus)
- Strong attention to detail with a proven ability to design processes that drive user adoption and maintain a high level of data quality
- Strong communicator skilled at engaging employees/users across all organizational levels with varying technical knowledge to provide excellent customer support
- Self-motivated learner eager to expand technical skills, increase project leadership responsibilities and pursue additional Salesforce training/certifications
Benefits
- Company Paid Volunteer Time Off
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
Company Overview