Note: The job is a remote job and is open to candidates in USA. Jacoby & Meyers is a prominent law firm committed to protecting consumers since 1972. They are seeking a Salesforce Administrator to manage the Salesforce platform, optimize business processes, and support end users in enhancing the firm's operational efficiency.
Responsibilities
- Administer, configure, and maintain the Salesforce platform to support daily business operations
- Partner with business stakeholders to gather requirements and implement scalable, declarative Salesforce solutions
- Optimize business processes through automation, system enhancements, and continuous platform improvements
- Manage user access, security, data integrity, and system performance to ensure a secure and reliable Salesforce environment
- Support end users by troubleshooting issues, providing training, and promoting adoption of Salesforce best practices
- Collaborate with cross-functional teams to ensure Salesforce aligns with evolving business needs and organizational goals
- Maintain system documentation and ensure compliance with Salesforce governance and security standards
- Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning App Builder
- Build, maintain, and optimize Salesforce Flows, approval processes, and other automation to improve business efficiency
- Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings
- Create and maintain reports, dashboards, and list views to support business reporting and decision-making
- Troubleshoot and resolve Salesforce issues related to configuration, automation, data quality, user access, and system functionality
- Collaborate with business stakeholders to gather requirements and recommend scalable Salesforce solutions
- Support Salesforce integrations by coordinating with technical teams and assisting with testing and issue resolution
- Perform data imports, exports, cleansing, and deduplication to maintain data integrity
- Develop and maintain system documentation, including user guides, process documentation, configuration records, and release notes
- Conduct user training and provide ongoing support to promote Salesforce adoption and best practices
- Test new Salesforce releases and enhancements, coordinate user acceptance testing (UAT), and assist with change management activities
- Stay current on Salesforce features, releases, and industry best practices, recommending improvements to maximize platform capabilities
Skills
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience
- 3–5 years of experience administering Salesforce in a business environment or as a consultant
- Strong understanding of Salesforce architecture, including standard and custom objects, security model, profiles, permission sets, record types, and page layouts
- Experience building and maintaining Salesforce Flows and other declarative automation tools
- Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard
- Familiarity with Salesforce Lightning Experience and Lightning App Builder
- Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts
- Excellent analytical, troubleshooting, and problem-solving skills
- Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders
- Salesforce Certified Administrator (required or strongly preferred)
- Salesforce Advanced Administrator certification
- Salesforce Business Analyst or Platform App Builder certification
- Experience with Sales Cloud and/or Service Cloud
- Experience with data migration, cleansing, and governance
- Familiarity with DevOps tools, sandbox management, and change deployment processes
- Basic understanding of SOQL, Apex, or Salesforce development concepts to effectively collaborate with developers
- Experience working in Agile project environments
Benefits
- Flexible Schedules
- Medical, Dental, Vision and Pet Insurance
- 401(k) with Company Match
- Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
- Short-term and Long-term Disability
- Employee Assistance and Travel Assistance Programs
- Paid Time Off, Paid Sick Time, Paid Holidays
- Health FSA and Dependent Care FSA
- Accident Insurance
- Commuter Transportation Incentive
- Cell Phone and Internet Stipend
- Fully-paid parking
- Learning and Development Programs
- Remote Positions
Company Overview