Note: The job is a remote job and is open to candidates in USA. Sembi is a company seeking a Salesforce Administrator to manage and optimize their Salesforce environment. The role involves supporting sales, marketing, and customer operations through system administration, reporting, and process improvement.
Responsibilities
- Administer and support Salesforce, including user setup, security, profiles, roles, permissions, page layouts, fields, objects, flows, validation rules and related configuration
- Maintain and improve Salesforce to support business processes across sales, marketing and customer operations
- Build and maintain reports, dashboards and analysis that improve visibility, decision-making and operational accountability
- Partner with business stakeholders to gather requirements, document needs, identify gaps and translate them into scalable system solutions
- Support data quality, data hygiene and governance practices across Salesforce and related go-to-market systems
- Manage and troubleshoot day-to-day system issues, user requests and production support needs in a timely and reliable manner
- Support system enhancements, release activities, testing, documentation, training and user adoption
- Assist with integrations, workflow automation and AI-enabled capabilities centered around Salesforce and connected business systems
- Provide support for adjacent SaaS tools, primarily HubSpot, with opportunity to expand ownership over time
- Work within an Agile delivery model by managing assigned work, supporting backlog refinement and contributing to consistent execution within established processes
Skills
- 3+ years of experience in Salesforce administration, Salesforce support or a closely related systems role
- Salesforce Administrator certification required
- Experience supporting Sales Cloud
- Experience with reporting, dashboards, user support, process improvement and system configuration in Salesforce
- Experience in a similar company environment or in an entry-level role within a comparable vertical
- Familiarity with Agile ways of working and structured change processes
- Strong written and verbal English communication skills
- Demonstrated ownership, reliability, sound judgment and the ability to adapt to new challenges while operating within defined processes
- Additional Salesforce certifications preferred
- Exposure to Service Cloud preferred
- Experience supporting adjacent go-to-market platforms such as HubSpot or similar SaaS tools
Company Overview