Note: The job is a remote job and is open to candidates in USA. w3r Consulting is hiring a Sales Support Specialist to support the operation and maintenance of health plan systems used for broker and sales representative assignments and compensation processes. The role administers commission plans, executes processing and quality assurance activities, researches data variances, supports broker changes and access, maintains documentation, and coordinates with cross-functional teams to improve business operations.
Responsibilities
- Conducts the commission plan administration activities, including plan setup, management of monthly and quarterly commission payment cycles, and ensuring timely distribution of reports and processing of commission payments
- Partners with IT, commissions vendor, and sales to drive improvements in commission processing
- Researches, queries, and understands data flows to explain variances in commission pay and/or target attainment and communicate this to customers
- Researches problems and structures solutions
- Works cross-functionally with Sales, Marketing, and Finance teams to deliver value
- Assists with the enhancement of policies, procedures, and business practices that improve efficiency within the Commissions function and the business
- Assists in the appointment process for new brokers of the Health Plan, as well as the relationship with the general agency
- Researches and processes Broker of Record (BOR) and Sales Representative changes in the applicable systems
- Triages broker web access submissions and serves as the liaison between broker partners, Data Security, and the Web Help Desk
- Maintains current system and process documentation and catalogs all documentation to assure compliance with internal policy and required regulations
- Updates and maintains broker collateral
- Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values, adhering to the Corporate Code of Conduct, and living the Lifetime Way values and beliefs
- Maintains high regard for member privacy in accordance with corporate privacy policies and procedures
- Regular and reliable attendance is expected and required
- Performs other functions as assigned by management
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