Note: The job is a remote job and is open to candidates in USA. Dexian is seeking a Sales Support Specialist to support its sales team and Chief Commercial Officer. The role provides high-level sales support, maintains CRM and order data, coordinates order processing and issue resolution, and manages logistics for sales events and tradeshows.
Responsibilities
- Manage system access to company platforms, as well as maintain customer and order data within CRM and other relevant systems
- Provide order support to sales team that are not limited to submitting customer approvals, processing orders, and handling shipping discrepancies and changes
- Collaborate with ancillary teams, such as Production, Accounts Receivable, and Pharmacy, to respond to inquiries quickly and resolve issues efficiently
- Organize and manage logistics for sales events and tradeshows for sales team to ensure seamless coordination and execution
- Collect relevant information and distribute inquiries from leads and customers to the appropriate teams
- Review and update Sales Support tools to reflect the most current information
Skills
- Minimum of 5 years' experience
- • Bachelor's degree or equivalent experience in business administration, sales, or a related field
- • Proven track record of maintaining professionalism and delivering exceptional customer support to sales teams and management
- • Proficient in Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with CRM systems
- Nice to have: NetSuite and PowerBI, HubSpot
Benefits
- Remote work
Company Overview