Note: The job is a remote job and is open to candidates in USA. Harvest Advertising is hiring a Sales Support Representative for a full-time, 100% remote position in the United States. The role supports campaign, client-service, content, communications, reporting, and digital marketing workflows by handling inquiries, documenting interactions, resolving routine issues, coordinating follow-up, and tracking service quality.
Responsibilities
- Respond to customer or client inquiries relevant to campaign, client-service, content, communications, reporting, and digital marketing workflows through approved phone, email, chat, or ticketing channels in the Sales Support Representative role. The work is completed for Harvest Advertising
- Review account, request, or service information carefully and document each interaction accurately for Harvest Advertising. This supports the Sales Support Representative role
- Resolve routine issues within documented procedures and escalate exceptions that require additional authority or specialist review. This supports the Sales Support Representative role. The work is completed for Harvest Advertising
- Coordinate follow-up with internal teams so customers receive clear updates, next steps, and timely resolution. This supports the Sales Support Representative role. The work is completed for Harvest Advertising
- Track service quality, response commitments, and recurring issues to support dependable customer outcomes at Harvest Advertising
Skills
- Demonstrated ability to perform Sales Support Representative work, or closely related training/experience, with reliable accuracy and follow-through
- Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software for Harvest Advertising
- Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions in the Sales Support Representative workflow
- Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality
- Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote Sales Support Representative position
Benefits
- 100% remote work within the United States
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