Note: The job is a remote job and is open to candidates in USA. Zonda is redefining the future of housing, focusing on market intelligence and technology in the residential real estate industry. They are seeking a motivated Sales Support Coordinator to participate in a structured training program that prepares candidates to transition into a commissioned Plan Advisor role.
Responsibilities
- Support the House Plans sales team while learning our consultative sales process
- Review inbound sales inquiries and conduct welcome calls with prospective customers
- Respond to customer inquiries via phone, email, and chat
- Place outbound calls to Marketing Qualified Leads (MQLs) with the goal of converting them into Sales Qualified Leads (SQLs)
- Follow up with builders and customers responding to marketing campaigns
- Educate customers on home plans, customization options, and the home planning process
- Promote and sell house plans and modification services
- Assist customers throughout the buying journey and provide post-sale support
- Help prepare and deliver Cost to Build reports
- Develop expertise across our family of home plan websites and products
- Maintain accurate customer records and sales activity in Salesforce CRM
- Collaborate closely with Sales, Marketing, and Order Fulfillment teams to deliver an exceptional customer experience
- Participate in ongoing sales coaching, product training, and weekly performance reviews
Skills
- 2+ years of customer service, inside sales, retail sales, or telesales experience
- A genuine passion for helping customers and building relationships
- Strong communication skills, both written and verbal
- Confidence handling a high volume of customer interactions each day
- Excellent organization and attention to detail
- Comfort learning new technology and business systems
- A positive attitude, coachability, and a desire to continuously improve
- Experience with CRM software (Salesforce preferred)
- Proficiency with Microsoft Office
Benefits
- Comprehensive benefit package (Medical, Dental, Vision)
- 100% Company paid Life Insurance, Long Term Disability, and Short-Term Disability coverage
- 401(k) with company match
- Paid vacation and general holidays
- Employee Assistance Program (EAP)
- Paid Volunteer Day
- Summer Fridays
- Live Meditation Sessions
- Employee Recognition Platform
- Virtual Wellness Program
- 100% Hybrid – and always will be!
Company Overview