Note: The job is a remote job and is open to candidates in USA. AppDirect is a subscription commerce platform that empowers digital entrepreneurs worldwide. They are seeking a Sales Support Associate to assist with daily order entry tasks, manage incoming requests, and ensure accurate processing of orders and documentation.
Responsibilities
- Assist with daily order entry tasks to ensure all requests are logged accurately and timely
- Use the ticketing system to manage incoming order requests, quotes, and communications
- Process standard quotes and administrative documentation as requested by stakeholders
- Validate order packages to ensure accuracy, legibility, completeness, and proper authorization prior to submission
- Submit orders to the provider(s) and confirm successful acceptance
- Communicate effectively via multiple channels (email, chat, AppDirect Office, and phone)
- Maintain real-time updates in CRM and ticketing systems throughout the order lifecycle
- Uphold compliance standards and complete all required training
- Follow established protocols to report any data discrepancies or order issues to senior staff
- Troubleshoot and resolve order issues or data discrepancies to ensure successful processing
- Input and verify order data against standard reports to ensure basic alignment
- Assist with building, mapping, and maintaining order tracking and reporting dashboards
- Guide advisors through carrier portals, forms, and submission processes
- Provide light post-activation assistance when necessary to ensure a smooth customer experience
- Support cross-functional teams with general data entry or other operational needs as assigned
Skills
- Strong interest in developing a career in order management, operations, or administrative support
- Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms
- Proficiency with CRM and ticketing systems, with a track record of maintaining real-time, accurate records throughout the order lifecycle
- Excellent written and verbal communication skills with the ability to manage multiple channels simultaneously (email, chat, phone)
- Ability to work within defined SLAs and KPIs while maintaining high standards of quality and compliance
- A dependable team player with a focus on following instructions and completing repetitive tasks with high precision
- Comfort working cross-functionally with teams such as Commissions, Channel, and Operations
- Strong troubleshooting and problem-solving skills to identify and resolve process or order-related issues
Company Overview
Company H1B Sponsorship