Note: The job is a remote job and is open to candidates in USA. PuppySpot is a puppy adoption service that connects families with puppies through a network of vetted breeders. The Sales Specialist will manage high-volume inbound and outbound leads, guide customers through puppy selection, overcome objections, close sales, recommend relevant add-ons, and maintain accurate CRM data while meeting performance targets.
Responsibilities
- Lead volume-driven outreach : Own a high volume of inbound and outbound leads daily—respond quickly, qualify thoroughly, and drive each conversation toward the next step in the sales process
- Execute structured discovery : Uncover a customer’s lifestyle, motivations, concerns, and expectations to make strong puppy recommendations that are personalized and practical
- Sell the PuppySpot value proposition : Educate families on our no puppy mill promise, 10-year health commitment, travel safety, breeder vetting, and customer-first experience
- Create urgency and close sales : Confidently overcome objections, guide decision-making, and convert interest into confirmed puppy matches with both empathy and precision
- Increase deal size with relevant add-ons : Recommend services like PupPacks, pet insurance, virtual vet access, and AKC registration to enhance the customer experience and increase average order value
- Own your follow-up rigorously : Proactively manage your pipeline, follow up consistently, and never let a warm lead go cold
- Operate with tech discipline : Use HubSpot CRM and internal systems to manage all communications and maintain accurate lead, opportunity, and customer data across phone, chat, email, and SMS
- Deliver results in a KPI-driven environment : Consistently meet and exceed performance metrics including contact rate, conversion rate, sales volume, attach rate, and revenue generated
Skills
- Location: Fully Remote (U.S.-Based)
- Schedule: Full-time, 40 hours per week. The initial training schedule will be Monday–Friday. Following training, night and weekend availability is required based on the assigned schedule
- • Laptop (Mac or Windows)
- • Reliable high-speed internet connection
- • Webcam
- • Quiet, professional workspace suitable for frequent customer calls
- You have 1–3 years of sales experience , ideally in a phone-based, high-volume, consumer-facing role
- Because our customers connect with us throughout the week, you must be available to work an assigned schedule that includes nights and weekends following the initial training period
- You're confident on the phone, comfortable with multiple channels (chat, SMS, email), and capable of managing a fast-moving day
- You don't shy away from metrics—you lean into them
- • Competitive, motivated, and eager to grow in your sales career
- • Comfortable balancing empathy with urgency in emotionally driven conversations
- • A strong communicator with a phone-first mindset and excellent follow-up habits
- • Organized, disciplined, and accountable in a remote work environment
- • Excited by structure, coaching, and performance-based culture
- This role is not for someone who wants to sit back and wait for deals to close themselves
- If you avoid the phone, need daily oversight, or shy away from KPIs, it won't be the right fit
- You've sold something before—gym memberships, internet packages, pet services, insurance, or something else that requires urgency, trust, and the ability to guide people to a decision
- • If you happen to love puppies, that helps too!
Benefits
- Uncapped commission with clear goals and growth path
- Fully remote (U.S.-based only)
- Medical, dental, vision, and pet insurance
- 401(k) with company match
- PTO, paid holidays, and flexible spending account (FSA)
- Friends & Family discount on PuppySpot puppies
- PuppySpot provides all required software and systems necessary to perform the role
- A headset is recommended and can be provided
Company Overview