Note: The job is a remote job and is open to candidates in USA. Lamb Weston is hiring a Sales & Settlement Specialist to validate and reconcile non-trade claims in its ERP system in accordance with sales contracts and SOX controls. The role supports strategic customers and business units, resolves disputes and deductions, and contributes to sales excellence, Salesforce support, training, and cross-functional recovery projects.
Responsibilities
- Develop and maintain relationships with extended business functions within Lamb Weston and be the first point of contact for escalation on disputes and deduction resolution
- Expand role to include Sales Excellence tasks as well as Salesforce support
- Act as a liaison between extended business functions, customers and Acxion to ensure accurate and timely completion of assigned tasks
- Execute on established Key Performance Indicators for claim processing by managing a specific dollars, days, and quantity threshold in alignment with Finance goals
- Support Acxion on dispute and deduction settlement with periodic account reviews with sales team or external customers on timely claims, trends, and any other relevant topics or concerns
- Provide new hire onboarding and develop ongoing training for existing team as needed
- Set up any manual contracts in existing ERP tool following appropriate SOX audit controls
- Develop, lead, and execute projects for invalid deductions recovery cross-functionally
- Follow SOX audit compliance to ensure accuracy when reviewing, processing, and exercising independent decisions on matters that affect the business
- Review the write off ledgers to monitor the under the threshold dollar value short pay write offs to ensure there is no incorrect write offs and no revenue leakage
- Other duties, analytics and projects as assigned to support the business
- Support the OSD team in researching and analysis of OSD claims
Skills
- 3-5 years accounts receivable, credit, collections and/or trade or non-trade deduction resolution experience required
- Research, strong problem-solving, mathematical, and analytical skills
- Excellent written and verbal communication skills
- Ability to maintain confidentiality
- Proficiency with Microsoft Office, analytics, and ability to quickly learn and utilize multiple systems and draw appropriate conclusions
- Ability to manage multiple priorities or projects
- Ability to work independently and as a team player, be organized, and plan ahead
- Effectively communicate in English verbally and in writing
- 3+ years of experience in accounts receivable, credit, collections, trade deductions, non-trade deductions, or dispute resolution
- Strong analytical, mathematical, research, and problem-solving skills
- Excellent verbal, written, and interpersonal communication skills
- Ability to maintain confidentiality and exercise sound judgment
- Proficiency in Microsoft Office and the ability to quickly learn and navigate multiple business systems
- Experience analyzing data, identifying trends, and making informed recommendations
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Ability to work independently and collaboratively in a team environment
- Fluent in English, with strong verbal and written communication skills
- Bachelor's degree in finance, accounting, or a related field preferred
- Bachelor's degree in Finance, Accounting, Business, or a related field preferred
- Spanish language proficiency preferred
Benefits
- Compensation and bonus incentive programs
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness – Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services – mental health and other concierge type services
- Remote U.S. (excluding AK, GA, HI, MD, & PA)
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