Note: The job is a remote job and is open to candidates in USA. Worthington Armstrong Venture (WAVE) produces suspended ceiling systems and provides ceiling solutions for commercial and residential spaces. The Sales Project Coordinator will support the Containment (Data Center) business segment by managing customer inquiries, coordinating quotation activities, tracking projects, and maintaining accurate documentation in Salesforce CRM through quote completion and order support.
Responsibilities
- Manage the ISQuote email inbox to ensure all customer, distributor, and contractor inquiries are acknowledged and routed promptly
- Capture every customer inquiry and project opportunity in Salesforce, maintaining accurate records for project configuration, location, and requirements
- Track the lifecycle of all quotations from initial request through completion, following up with internal teams to ensure on-time delivery
- Maintain visibility of open quotes and provide regular status updates to sales representatives and management
- Document critical project details, including product requirements, project milestones, and account information, within Salesforce CRM
- Maintain tax-exempt documentation for customers and specific project opportunities
- Serve as the primary point of contact for customer questions regarding quote status, documentation requests, and general inquiries
- Coordinate with Engineering, Manufacturing, and Sales to gather information and resolve issues that affect quote accuracy or response times
- Generate reports and metrics to measure inquiry volume, quote turnaround speed, and overall customer-service performance
- Identify and implement process improvements and standardized workflows to enhance the customer experience and improve quote efficiency
Skills
- High School/GED
- • Associate degree in Business, Customer Service, Sales Administration, or equivalent work experience preferred
- • 3–5 years of experience in customer service, sales support, project coordination, or inside sales
- • Experience working with CRM systems; Salesforce experience preferred
- • Strong organizational and project-management skills
- • Excellent written and verbal communication skills
- • Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams
- • Ability to manage multiple priorities in a fast-paced environment
- • Strong attention to detail and commitment to data accuracy
- Remote work will be considered for candidates living within the PA/MD/NJ areas with willingness to travel occasionally to our office/plant locations in this region
- • Experience with Salesforce CRM
- • Familiarity with construction products, building products, or contractor/distributor customer environments
- • Experience supporting quotation processes or coordinating projects in a manufacturing, construction, or building-products environment
- • Experience generating reports and using metrics to improve customer service or sales-support processes
Benefits
- Quarterly profit-sharing opportunity in addition to base compensation
- Remote work will be considered for candidates living within the PA/MD/NJ areas with willingness to travel occasionally to our office/plant locations in this region.
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