Note: The job is a remote job and is open to candidates in USA. Worthington Armstrong Venture (WAVE), a joint venture between Worthington Enterprises Inc. and Armstrong World Industries Inc., produces suspended ceiling systems and provides total ceiling solutions for commercial and residential spaces. The Sales Project Coordinator will support the Containment (Data Center) business segment by managing inquiries, coordinating quotations, maintaining project records in Salesforce CRM, and supporting customer-service activities throughout the sales process. The role collaborates with sales, customers, distributors, contractors, engineering, operations, and manufacturing to improve quote accuracy, response times, and customer satisfaction.
Responsibilities
- Manage the ISQuote email inbox to ensure all customer, distributor, and contractor inquiries are acknowledged and routed promptly
- Capture every customer inquiry and project opportunity in Salesforce, maintaining accurate records for project configuration, location, and requirements
- Track the lifecycle of all quotations from initial request through completion, following up with internal teams to ensure on-time delivery
- Maintain visibility of open quotes and provide regular status updates to sales representatives and management
- Document critical project details, including product requirements, project milestones, and account information, within Salesforce CRM
- Maintain tax-exempt documentation for customers and specific project opportunities
- Serve as the primary point of contact for customer questions regarding quote status, documentation requests, and general inquiries
- Coordinate with Engineering, Manufacturing, and Sales to gather information and resolve issues that affect quote accuracy or response times
- Generate reports and metrics to measure inquiry volume, quote turnaround speed, and overall customer-service performance
- Identify and implement process improvements and standardized workflows to enhance the customer experience and improve quote efficiency
Skills
- 3–5 years of experience in customer service, sales support, project coordination, or inside sales
- Strong organizational and project-management skills
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to data accuracy
- Remote work will be considered for candidates living within the PA/MD/NJ areas with willingness to travel occasionally to our office/plant locations in this region
- Associate degree in Business, Customer Service, Sales Administration, or equivalent work experience preferred
- Experience working with CRM systems; Salesforce experience preferred
- Experience with Salesforce CRM
- Familiarity with construction products, building products, or contractor/distributor customer environments
- Experience supporting quotation processes or coordinating projects in a manufacturing, construction, or building-products environment
- Experience generating reports and using metrics to improve customer service or sales-support processes
Benefits
- Quarterly profit-sharing opportunity in addition to base compensation
- Remote work will be considered for candidates living within the PA/MD/NJ areas with willingness to travel occasionally to our office/plant locations in this region.
Company Overview
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