Note: The job is a remote job and is open to candidates in USA. WellTheory is entering its next phase of commercial growth and is building the operational foundation for a growing commercial team. The Sales Operations Lead will own Salesforce and the commercial technology stack, build data and reporting infrastructure, automate workflows with AI, and improve sales productivity through cross-functional execution.
Responsibilities
- Optimize the sales stack. Own Salesforce and sales systems strategy with an external admin and internal stakeholders. Manage tool selection, workflow design, and adoption
- Automate the busywork. Use AI and workflow automation to keep Salesforce, activity tracking, and account records current without rep effort
- Build the data foundation. Maintain clean account and contact data, email and activity tracking, and the reporting sellers and leaders rely on
- Drive with data. Track and improve rep efficiency, lead follow-up speed, and process adherence. Build analytics and business cases for employers, health plans, and key accounts
- Improve how the team works. Improve workflows across process, contracting, legal coordination, and internal operations
- Enable the reps. Maintain the knowledge base, playbooks, process documentation, and onboarding
- Partner on planning. Work with Finance, the People Team, and the C-suite on quotas and compensation plans
- Step in where needed. For a period, this may include running conference and event logistics until we hire dedicated support
Skills
- Have 7–12+ years in sales ops, revenue ops, or consulting, ideally in SaaS or digital health, and understand the full commercial motion from outbound through contracting
- You tie systems work to pipeline, bookings, and rep productivity
- You teach yourself new tools, including AI, and bring fresh ideas
- You've removed manual work, not just documented it
- You pull, clean, and interpret data, then turn it into action
- You find problems, arrive with a plan, and measure impact by what's running
- You define requirements, drive improvements, and partner well with admins
- You build trust with sellers, commercial leaders, legal, and finance
- We're fully remote and communicate in writing. Your docs should let others plug in without a meeting
- Ideally in SaaS or digital health
- Digital health, healthcare, or employer/health plan experience
- Using AI to automate sales workflows or CRM updates
- Outbound and data tools (Outreach, Salesloft, ZoomInfo, Apollo, etc.)
Benefits
- A mission-driven team working at the intersection of autoimmune health and scalable care delivery
- The chance to build and own the operational foundation of a growing commercial team
- Competitive equity
- Benefits
- Remote work
Company Overview