Note: The job is a remote job and is open to candidates in USA. FUJIFILM Healthcare Americas Corporation provides healthcare and imaging solutions, including enterprise imaging and informatics products. The Operations Associate, Informatics role supports Synapse Select PACS software customer account relationships and internal operational procedures, including customer databases, billing issues, cancellations, business metrics, and administrative processes.
Responsibilities
- Maintain fluent knowledge of sales models, contracts, and available product options for the Synapse Select product. Maintain and update reference documentation under the direction of Manager of Operations – Informatics, Global Product Manager, and Sales Team
- Proactively work with customers to update and maintain customer contact information. Maintain multiple customer databases. Act as a liaison between customers and Fujifilm departments
- Work closely with Global Product Manager, Finance departments and Sales Team to address billing issues. Provide customers with detailed account information as needed
- Provide customer account and business metric data to Global Vice President Cardiovascular Business and Global Product Manager. Identify contract inadequacies. Provide follow up and support for efforts to increase profit margins while supporting process standardization
- Intake cancellations. Provide customers with information on cancellation processes and communicate cancellations internally with affected departments. Manage and track tasks associated with cancellations
- Provide Administrative Assistant work as needed including but not limited to; scheduling internal and external meetings, and sending customer notifications following established processes or upon request from legal and/or leadership
- Comply with the company’s Quality Management System
- Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards
Skills
- Minimum of 1-2 years of relevant experience
- Fluent in Microsoft Office Products
- Ability to provide support on multiple projects at the same time
- Able to work independently in a fast paced, deadline driven environment and multitask within an environment of rapidly changing priorities
- Strong interpersonal, verbal and written communication skills
- Strong problem-solving skills
- Extreme attention to detail
- Associate's degree in business
- Equivalent experience
- Experience working with customer contracts
- Experience with internal software tools such as Salesforce, Salesforce Service, and SAP
Benefits
- Remote work arrangement
Company Overview