Note: The job is a remote job and is open to candidates in USA. AutoAdmins provides IT tool stack administration and automation solutions for MSPs and enterprise businesses. The RMM & Automation Consultant will advise and support clients on RMM platforms and automation solutions, lead technical sessions, develop tailored strategies, and drive client success through project leadership and service improvements.
Responsibilities
- Act as the primary point of contact for clients, providing expert consultancy on RMM platforms such as Kaseya, Datto, Ninja, Atera, and ConnectWise, along with automation solutions
- Lead client-facing technical sessions, troubleshooting, and in-depth discussions to resolve complex issues
- Regularly engage with clients to review technology and service delivery, implementing continuous improvements based on client feedback
- Maintain strong client relationships, ensuring smooth handling of escalations to guarantee customer satisfaction and retention
- Identify opportunities for innovative solutions and communicate them directly with clients, stakeholders, and industry leaders
- Collaborate closely with clients to deliver tailored automation strategies that meet their specific business needs
- Assist in creating and delivering best practice configuration and automation content aligned with company standards
- Be available for on-call support to handle urgent client needs and critical system issues
- Communicate regularly with leadership on client feedback, service improvements, and the overall quality of service delivery
Skills
- Hands-on experience with RMM tools such as Kaseya, Datto, ConnectWise, Atera, or Ninja
- Proven experience in a customer-facing IT role, with a focus on RMM and managed services
- Comprehensive knowledge of IT monitoring and automation best practices
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts to clients in a clear and concise manner
- A proactive, creative mindset with a strong desire to solve customer problems and ensure client success
- Strong understanding of automation concepts
- Familiarity with scripting languages like PowerShell or C# (preferred but not mandatory)
- Previous experience in customer service, sales, or account management roles, particularly in IT settings
- Familiarity with custom automation and development
- Certifications within MSP tool stacks (RMM, PSA, etc.)
- Experience with API's, additional scripting languages, or automation frameworks
Benefits
- This role is 100% remote and full-time.
Company Overview