Note: The job is a remote job and is open to candidates in USA. Aspire Technology Partners is seeking a Sales Operations Specialist to support its Sales Operations department. The role coordinates technical configurations, vendor pricing, customer quoting, order processing, fulfillment, data integrity, issue resolution, and process improvement across sales, vendor, and internal delivery teams.
Responsibilities
- Partner with Aspire and/or vendor engineering teams to acquire Bills of Materials or build configurations directly in vendor design and quoting tools. Request formal vendor quotes from technical/pre-sales teams in response to customer requirements
- Submit requests for special vendor pricing (deal registration, price deviation) through vendor online portals and track them through to approval. Validate approved special pricing against the corresponding Aspire quote, and update Aspire's cost and customer-facing pricing accordingly. Monitor deal registration expiration dates and renew as required to protect margin and vendor incentives
- Build accurate quotes in response to requests from customers or Account Managers, confirming correct pricing, part numbers, and configurations before they are sent. Support Account Managers by answering quote-related questions and preparing revised quotes as customer requirements change
- Validate final pricing against the customer purchase order and the underlying vendor quote(s), then process the order in the NetSuite ERP system. Create associated Professional Services projects or Managed Services agreements when the order includes those offerings, and confirm all order details are complete and accurate prior to submission
- Serve as a day-to-day point of contact with vendor and distributor representatives on quote and order status. Escalate vendor delays or discrepancies as needed to keep customer commitments on track
- Maintain accurate, up-to-date records of quotes, opportunities, and orders in the CRM and NetSuite, ensuring pricing, configuration, and status information is current and reliable for reporting and forecasting
- Serve as a resource for resolving customer-related issues such as order discrepancies and pricing questions, maintaining a high level of professional communication with customers and with all levels of internal management
- Identify opportunities to streamline quoting, pricing, and order processing workflows, and collaborate cross-functionally with Sales, Finance, and Service Delivery to implement improvements
Skills
- High School diploma or equivalent required
- Minimum of one (1) year relevant experience in office, supply chain or sales environment
- Proficiency in Microsoft Outlook, Excel, Word or similar tools
- Attention to detail and ability to work with a high degree of accuracy a must
- Strong problem solving skills
- Strong organizational skills
- Ability to multi-task
- Strong communication skills, both oral and written
- Good interpersonal skills
- Ability to work in a fast paced environment
- Ability to work well under pressure and maintain a positive, enthusiastic attitude
- Eagerness to learn and expand responsibilities
- Ability to work effectively in a team environment and build strong working relationships
- TRAVEL: N/A
- While performing the duties of this job, the employee is regularly required to sit and talk or hear
- The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls
- The employee is occasionally required to reach with hands and arms
- Specific vision abilities required by this job involve normal vision
- Bachelors degree
- 2+ years of experience in sales operations, order management, quoting, or a related role, ideally within an IT solutions provider, VAR, or technology distribution environment
- Knowledge of NetSuite, QuoteWerks, Cisco Systems tools and processes
Benefits
- Remote work arrangement available: Eatontown, NJ or Remote
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