Note: The job is a remote job and is open to candidates in USA. Flat Branch Home Loans is seeking an Encompass Administrator to support its Mortgage Technology Solutions team. The role is responsible for configuring, maintaining, and optimizing the Encompass loan origination system, including workflow rules, loan programs, integrations, user access, and system testing.
Responsibilities
- Administer, configure, and maintain the Encompass LOS platform including business rules, input forms, and workflow automation
- Build and implement new loan programs, product profiles, and pricing configurations within Encompass
- Develop and maintain workflow rules, milestone configurations, and document management settings
- Support third-party integrations including plugins and third-party tools such a POS, CRM, etc
- Partner with Operations, Sales, and Admin teams to translate business requirements into system configurations
- Troubleshoot and resolve system issues, configuration errors, and integration failures
- Support Encompass Web administration and user interface configuration
- Manage user access, roles, and permission structures within Encompass
- Participate in system testing and validation for new configurations, upgrades, and patches
- Maintain documentation of system configurations, change logs, and administrative procedures
- Assist in onboarding new users by configuring their access and providing basic system orientation
- Stay current on ICE Mortgage Technology platform updates, new features, and industry best practices
Skills
- Proficiency in Encompass business rules, workflow configuration, input form design, and user administration
- Working knowledge of third-party integrations including credit, AUS, and compliance vendors
- Understanding of mortgage origination processes, loan programs, and regulatory requirements
- Strong analytical and problem-solving skills with attention to detail
- Ability to translate business requirements into technical configurations
- Effective written and verbal communication skills for cross-departmental collaboration
- 4+ years of hands-on Encompass LOS administration experience strongly preferred
- Experience with Encompass Web (browser-based interface) preferred
- Experience with ConnectWise, Jira, or similar ticketing platforms preferred
- ICE Mortgage Technology certifications (e.g., Encompass Administrator Certification) a plus
Benefits
- This is a fully remote position.
- Health coverage
- Dental coverage
- Vision coverage
- 401(k) with company Safe Harbor contributions
- Employee Stock Ownership Plan (ESOP)
- Paid time off
- Paid holidays
- Life insurance
- Disability insurance
- Access to healthcare advocacy services through HealthJoy
Company Overview