Note: The job is a remote job and is open to candidates in USA. Driven Brands is a leading coaching and consulting company in the automotive industry, dedicated to helping repair shops achieve operational excellence. The Sales Operations Specialist will engage with prospective clients, manage sales presentations, and support post-sales processes to enhance customer experience and drive revenue growth.
Responsibilities
- Act as an extension of the Sales team by preconsulting with prospective customers via phone, email, and other digital communication channels to clarify needs
- Gather all applicable financial reports, sales management reports or estimates to begin preparing analysis for shop owner consultation
- Begin sales presentations with consultants and initiate a warm handoff
- Support sales gathering all relevant documents and information for seamless handoff to coaching staff
- Build and maintain strong relationships with prospects through effective communication, follow-up, and customer service to ensure a positive experience
- Manage the sales pipeline, tracking leads, opportunities, and sales activities in CRM systems (Salesforce) to ensure accuracy and effectiveness
- Collaborate with sales teams, marketing teams, and other stakeholders to optimize lead generation efforts, marketing campaigns, and sales initiatives
- Analyze sales data and metrics to identify trends, patterns, and key performance indicators (KPIs) related to sales performance and customer behavior
- Provide insights and recommendations to sales teams and management to inform strategic decision-making and optimize sales performance
- Support the implementation and optimization of CRM systems, sales technology platforms, and sales processes to enhance efficiency and effectiveness
- Assist in the development and execution of sales strategies and initiatives to drive revenue growth and achieve business objectives
- Support the development and maintenance of sales performance dashboards and reports to track key metrics such as pipeline, win rates, and revenue forecasts
- Collaborate with sales leadership to develop sales forecasts and targets based on historical performance and market trends
- Monitor and evaluate sales processes to identify inefficiencies and recommend improvements to streamline operations and increase productivity
Skills
- 2+ years of experience in inside sales, sales operations, or a similar role
- Proficiency in CRM systems (e.g., Salesforce, HubSpot) and Microsoft Office Suite
- Strong communication skills with the ability to build rapport with clients and collaborate effectively with internal teams
- Analytical mindset with the ability to interpret sales data and generate actionable insights
- Detail-oriented with a focus on accuracy and data integrity
- Proven ability to work independently and manage multiple tasks simultaneously in a fast-paced environment
- Knowledge of sales processes and best practices
- Ability to adapt to changing priorities and thrive in a dynamic and evolving organization
- Bachelor's degree in business, marketing, or equivalent experience preferred
- 2+ years of automotive experience highly preferred
- Experience with sales forecasting and pipeline management preferred
Benefits
- Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay.
- Get early access to 50% of your earned wages at any time through our myFlexPay program.
Company Overview