Note: The job is a remote job and is open to candidates in USA. Maritz is a company focused on fostering human connection and collaboration. They are seeking a Customer Operations Specialist to provide excellent customer service, handle inquiries, and support order processing in a call center environment.
Responsibilities
- Receives incoming calls from participants, handles questions regarding their orders, recommends solutions based on participant issues
- Review and update order information in proprietary system
- Assist with back-end support when needed. Attend training sessions regarding new and/or current clients
Skills
- High School Diploma or GED Equivalent
- 1-2 years of Customer Service Experience
- Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
- Excellent communication skills with clear, articulate phone voice
- Proficient writing and grammar skills
- Proficient in Microsoft Office Suite
- Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
- Positive, upbeat, outgoing professional attitude
- Strong organizational and problem-solving skills
- Strong keyboarding and data entry skills
- Fast learner
- High standard of professionalism
- Kind, caring, patient and empathetic
- Reliable, comes to work daily on time
- Is open to coaching and feedback
- Attention to detail
- Uses good judgment
- Adaptable
- Teamwork Orientation
- Stress tolerance
- Resilience
- Experience in a call center environment highly preferred
Benefits
- Comprehensive benefits package for full-time employees including medical
- Comprehensive benefits package for full-time employees including dental
- Comprehensive benefits package for full-time employees including vision
- Comprehensive benefits package for full-time employees including life insurance
- Comprehensive benefits package for full-time employees including disability
- Comprehensive benefits package for full-time employees including paid parental leave
- Comprehensive benefits package for full-time employees including 401k
- Comprehensive benefits package for full-time employees including tuition reimbursement
- Comprehensive benefits package for full-time employees including paid time off
- Comprehensive benefits package for full-time employees including year end holiday closure
- And more!
Company Overview