Note: The job is a remote job and is open to candidates in USA. VALD is a technology company providing human-measurement technology for the allied health industry. The Sales Operations Manager supports sales, events, marketing, logistics, and leadership teams by improving internal processes, coordinating cross-functional projects, managing follow-ups, and creating efficient workflows.
Responsibilities
- Support sales operations by maintaining accurate trackers, working with CRM systems such as HubSpot, updating opportunity or activity data, preparing sales reports, and helping teams follow consistent processes
- Build, document, and improve operational processes that create structure, accountability, and clear flow across teams. This includes developing checklists, templates, trackers, and standard operating procedures
- Coordinate conferences, workshops, travel, accommodation, shipments, inventory, merchandise, and event resources across multiple regions, ensuring deadlines, budgets, and stakeholder needs are managed clearly
- Use Excel and internal reporting tools to collect, organise, and analyse operational data, track KPIs, identify discrepancies, and provide insights that support decision-making across regions
- Take ownership of projects from planning through delivery, keeping timelines, stakeholders, documentation, and next steps organised. Proactively identify what is missing and drive progress without waiting to be told every next step
- Act as a people-focused connector between sales, marketing, operations, leadership, and external partners. Build strong working relationships, align stakeholders, and communicate clearly across time zones and cultures
- Prepare meeting recaps, presentations, project updates, hiring support documents, budget summaries, and other materials that help managers and regional teams stay aligned
Skills
- Strong proficiency in Excel, Microsoft Office, and CRM systems; experience with HubSpot is required
- Previous experience in sales, sales support, operations, events, or a similarly fast-paced coordination role
- A genuine “people person” who enjoys building relationships, chasing follow-ups professionally, and working with different personalities across teams
- Strong project ownership, initiative, and follow-through, with the ability to turn unclear needs into practical steps, processes, and deliverables
- Excellent organisational skills and attention to detail when managing documents, spreadsheets, schedules, budgets, event logistics, and stakeholder communications
- Analytical thinking and confidence working with data to identify discrepancies, track performance, and support practical decision-making
- Excellent written and verbal communication skills in English, with the ability to write clear recaps, updates, reports, and internal documentation
- Adaptability and resilience in a dynamic environment where priorities can change quickly and solutions need to be practical, clear, and fast
- The position is fully remote, with a strong preference for candidates in the central time zone, though other parts of California will also be considered
- Relevant education is desired but not mandatory; business, operations, sales, events, or project-management studies are advantageous
Benefits
- Fully remote position
Company Overview