Note: The job is a remote job and is open to candidates in USA. Solely is a high-growth CPG company that makes single-ingredient real-fruit snacks and sells through retail, specialty, e-commerce, and emerging channels. The Commercial Operations / Sales Operations Manager will build and manage the systems, processes, data, workflows, and team infrastructure that support sales and marketing execution, while coordinating cross-functional commercial operations and reporting to senior leadership.
Responsibilities
- Own the master sales deck and all supporting collateral — maintaining, updating, and distributing on a defined cadence
- Build and manage a sales toolkit the field team can deploy independently
- Coordinate sell sheets, product launch materials, and category review presentations
- Publish a weekly or bi-weekly visibility report on open deliverables and commercial milestones
- Own CRM administration and adoption: define usage standards, audit compliance, and drive data hygiene across the sales team
- Build and maintain Solely's commercial knowledge infrastructure across SharePoint, Dropbox, and PIM platforms (1WorldSync, Syndigo, Salsify)
- Establish a structured approach to how the commercial team stores, retrieves, and leverages institutional knowledge
- Explore and implement AI-assisted tools to automate reporting, flag open items, and improve operational efficiency
- Oversee onboarding workflows for new customers and distributors, including portal submissions, documentation compliance, and certification management
- Maintain accurate, version-controlled pricing documents and ITM records across all accounts
- Manage COI requests, renewals, and distribution, ensuring all documentation is current
- Oversee digital shelf accuracy across retail portals and syndication platforms
- Establish and enforce SOPs for recurring commercial workflows: channel marketing, trade shows, product launches, and shipper projects
- Serve as the operational hub between Sales, Marketing, Finance, and Operations
- Coordinate commercial KPI tracking and roadmap management in partnership with sales leadership and the CRO
- Manage trade show logistics from pre-planning through post-event recap
- Manage and develop 2 direct reports: a Sales Operations Associate and a Commercial and Executive Coordinator
- Set clear, measurable deliverables, track output against expectations, and address gaps directly and promptly
- Build a team culture of precision, accountability, and continuous improvement
Skills
- 5+ years in sales operations, commercial operations, or a closely related role in CPG or food and beverage
- Demonstrated experience managing a CRM and driving adoption across a sales team
- Strong project management skills with a track record of building SOPs, managing multiple deliverables, and hitting deadlines
- Experience managing direct reports, with the ability to set expectations clearly and give direct feedback
- High proficiency in Microsoft Office (especially Excel and PowerPoint), SharePoint, and cloud-based collaboration tools
- Familiarity with PIM platforms (1WorldSync, Syndigo, Salsify) and digital shelf management
- Strong analytical skills and comfort with sales data, pricing, and KPI reporting
- Bachelor's degree in business, operations, or a related field
- Experience with distributor and retailer onboarding in the natural or specialty food channel
- Familiarity with AI tools applied to commercial workflows — reporting automation, document management, and the like
- Exposure to broker management and trade marketing coordination
- MBA or equivalent advanced degree
Company Overview