Note: The job is a remote job and is open to candidates in USA. Southend Pharmacy, part of Allia Health Group, is a state-licensed compounding pharmacy focused on metabolic and hormonal care. The Sales Operations Manager will transform strategic initiatives into actionable plans that enhance provider retention and account growth, while coordinating between various departments to ensure effective execution of projects.
Responsibilities
- Translate strategic objectives and ideas from the Chief Sales Strategist (and VP of Account Management, as needed) into detailed project plans, timelines, deliverables, and implementation roadmaps
- Lead the execution of provider retention, reactivation, account growth, and engagement initiatives (e.g., revenue-tier win-back campaigns)
- Manage multiple high-priority projects simultaneously while ensuring deadlines and objectives are met
- Bring creative input to initiatives — proposing refinements, data-driven ideas, and improvements rather than only executing as directed
- Partner with the Chief Sales Strategist to operationalize new programs, campaigns, and business initiatives
- Serve as the primary liaison between Account Management and internal departments including Marketing, Compliance, Product, Operations, Service, Technology, Data Entry, Billing, and Executive Leadership
- Coordinate project dependencies and ensure all stakeholders remain aligned on priorities, timelines, and deliverables
- Proactively identify roadblocks and facilitate resolution to maintain project momentum
- Support the development and rollout of Account Management programs, workflows, playbooks, and process improvements
- Ensure Account Managers and Senior Account Managers have the resources, documentation, and operational support required for successful execution
- Coordinate implementation activities related to provider retention, pricing initiatives, promotional campaigns, product launches, and engagement programs
- Maintain visibility into all active Account Management initiatives and provide regular status updates to leadership
- Track project milestones, deliverables, risks, dependencies, and outcomes
- Establish project governance standards and accountability measures to improve execution consistency
- Prepare executive-level reports, dashboards, project summaries, and performance updates
- Present completed and in-progress initiatives directly to C-suite/executive stakeholders as part of the regular project cadence
- Monitor initiative performance and provide recommendations for optimization and continuous improvement
- Support leadership meetings by preparing project updates, action plans, and follow-up documentation
- Create and maintain SOPs, process maps, workflow documentation, implementation guides, and operational playbooks
- Identify inefficiencies and opportunities to improve scalability within the Account Management organization
- Partner with leadership to develop systems and processes that improve team productivity and initiative success rates
Skills
- Bachelor's degree in Business, Operations, Project Management, Sales Operations, or a related field preferred
- 5+ years of experience in project management, business operations, strategy, client success operations, account management operations, or a related discipline
- Operations-heavy background preferred over a sales-heavy background — this role is about execution and coordination, not selling
- Proven experience managing or coordinating projects that span multiple departments
- Experience reporting to, presenting to, or working directly with C-suite/executive stakeholders
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Exceptional communication and stakeholder management abilities
- Experience with CRM platforms is required; experience with Creatio is a plus but not required (Southend is transitioning to Creatio as its CRM)
- Strong analytical and problem-solving capabilities
- Ability to work independently and drive initiatives with minimal oversight
- Currently based in the United States (Texas strongly preferred)
- Demonstrated experience managing or coordinating a project that involved multiple departments
- Demonstrated experience reporting directly to or presenting directly to C-suite executives
- CRM platform experience (any platform; Creatio experience is a plus)
- Experience with project management tools such as ClickUp preferred
- Healthcare, pharmacy, or compounding pharmacy industry experience is a plus, but not required
Benefits
- Full-time, 40 hours/week
- Schedule: 8:00 AM – 5:00 PM Central
- Remote, U.S.-based; Texas strongly preferred (occasional in-person presence for on-site meetings is a plus, not required)
- Standard company equipment provided (Dell laptop)
Company Overview