Note: The job is a remote job and is open to candidates in USA. Trane Technologies is a world leader in creating sustainable climate solutions, and they are seeking a Customer Success Technical Lead to act as a trusted advisor for customers using AI-driven HVAC optimization solutions. This role involves understanding customer needs, translating them into actionable outcomes, and ensuring measurable success through deep expertise in HVAC systems and AI technologies.
Responsibilities
- Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics
- Act as the lead technical advisor for customer success engagements involving HVAC optimization, controls strategies, AI-enabled building performance, and SaaS platforms
- Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction
- Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption
- Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems
- Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement
- Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes
- Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue
- Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals
- Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts
- Capture customer feedback and field insights to help inform product improvements, service strategies, and go-to-market priorities
- Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors
Skills
- Bachelor's degree in Engineering or a related technical field
- 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies
- 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations
- Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles
- Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization
- Proven ability to align technical solutions with customer business goals and success outcomes
- Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization
- Ability to analyze complex building performance challenges and develop practical, customer-centered solutions
- Experience supporting enterprise or multi-site customer portfolios
- Familiarity with energy management, decarbonization, and sustainability initiatives in commercial buildings
- Experience in SaaS customer success, technical account management, solution consulting, or post-sales technical leadership
- Knowledge of fault detection, predictive analytics, optimization strategies, or autonomous building technologies
- Experience working in cross-functional environments within fast-growing technology or climate-tech organizations
Benefits
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Company Overview