Note: The job is a remote job and is open to candidates in USA. Independence Pet Group is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The B2B Sales & Operations Leader will lead North America sales expansion and commercial operations, focusing on strategic growth and operational excellence across business-to-business channels.
Responsibilities
- Develop and execute the multi-year B2B sales strategy for software and microchipping in the shelter and veterinary industry
- Build and manage a robust pipeline and drive roadmap planning that accelerates revenue and market penetration across priority B2B categories
- Identify emerging opportunities in pet wellness, data products, digital media, and integrated partner solutions
- Lead, mentor, and scale high-performing B2B sales teams across direct sales, account management, and channel partnerships
- Establish and monitor key performance metrics, cadence reviews, and forecasting accuracy
- Drive adoption of 24Pet services (e.g., software, microchip sales and registrations, lost-pet recovery services, shelter solutions) and PetPlace consumer engagement products
- Build a world-class partner success function ensuring seamless onboarding, ongoing value delivery, and high retention
- Create partner programs, co-marketing initiatives, and data insights that strengthen partner relationships and recurring revenue
- Oversee end-to-end B2B operational processes including contracting, fulfillment, billing, inventory coordination, and service delivery
- Collaborate closely with operations, technology, product, marketing, and customer service to ensure scalable, efficient workflows
- Implement systems and tools that enhance sales efficiency, data visibility, and performance management
- Develop strategic roadmap for enterprise partnerships and integrations that will add value to our solutions, supporting acquisition and retention
- Lead relationships with external B2B enterprise partnerships to scale growth for both B2B and B2C
- Develop internal processes that support rigorous prioritization and seamless execution of partnerships, enabling faster scale and improved revenue outcomes
- Partner with Product to bring new B2B solutions to market informed by partner needs and market intelligence
- Collaborate with Marketing (including B2B demand gen, partner communications, and vertical-specific messaging) to strengthen brand presence and lead generation
- Work with Finance on forecasting, modeling, pricing strategy, and revenue optimization
- Monitor industry trends across animal welfare, veterinary care, shelter operations, pet insurance, pet wellness platforms, and consumer to inform future development
- Represent 24Pet and PetPlace at industry events, trade shows, and executive partner meetings
- Serve as a strategic advisor on the evolving B2B landscape and competitive positioning
Skills
- 10+ years of B2B sales leadership
- Proven track record scaling multi‑million‑dollar revenue growth and building high-performing, cross-functional teams
- Deep experience in operational process improvement, CRM/RevOps systems, partner onboarding, and lifecycle management
- Exceptional executive communication, negotiation, relationship-building, and strategic planning skills
- Comfort operating within a complex, matrixed environment and scaling programs across multiple brands or business units
- Strong analytical mindset with the ability to use data to guide decisions and identify growth opportunities
- Experience in animal welfare, veterinary care, pet care, health-tech, SaaS, or related industries strongly preferred
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
Company Overview