Note: The job is a remote job and is open to candidates in USA. OnTrac is a provider of same-day and next-day delivery services in the United States. The Sales Incentive Specialist designs, administers, and analyzes sales incentive programs, manages commission validation and payout processes, and supports revenue performance reporting, sales planning, and process governance. The role partners with Sales, Account Management, Finance, Payroll, HR, and IT to maintain accurate compensation processes and support commercial decision-making.
Responsibilities
- Incentive administration & payout accuracy: Manage the monthly execution of Sales Incentive Plans under the direction of the Senior Manager, Sales Operations; validate performance results and commission calculations; and complete reconciliations, audits, payout validation, and documentation before payroll processing
- Disputes, records & compensation controls: Investigate and document commission disputes, adjustments, and exceptions, resolving routine issues within established guidelines and escalating complex matters; maintain compensation records, calculation logic, approvals, and audit-ready controls
- Plan analytics & process improvement: Provide data, modeling, and scenario analysis for plan updates and future designs; monitor data quality and identify issues affecting incentive calculations; recommend improvements that increase compensation accuracy, transparency, scalability, and efficiency
- Revenue intelligence & performance reporting: Maintain dashboards, scorecards, recurring reports, and business intelligence resources; analyze sales performance, quota attainment, productivity, pipeline, customer, market, and trend data to identify risks, growth opportunities, and areas requiring leadership attention
- Business reviews & decision support: Prepare validated reporting, initial insights, and supporting analyses for weekly, monthly, and executive performance reviews; translate data into findings that support revenue planning, seller productivity, resource allocation, and commercial decisions; support ad hoc analyses and revenue strategy initiatives
- Sales planning & GTM support: Support quota deployment, territory alignment, account assignments, capacity analysis, forecasting, and performance measurement; provide modeling and impact analysis for growth planning, market prioritization, GTM initiatives, organizational changes, market expansion, and sales programs
- Planning governance & sales effectiveness: Maintain planning files, assumptions, outputs, and documentation for consistent execution; collaborate with Sales Operations leadership to improve seller productivity, market coverage, and sales effectiveness; monitor reporting adoption, data quality, and metric consistency across source systems
- Process governance, automation & cross-functional execution: Document Sales Operations processes, controls, data definitions, and ownership requirements; identify process gaps, manual effort, and control risks; support automation, system enhancements, testing, and implementation across Salesforce, reporting platforms, and Sales Operations workflows; coordinate activities and projects with Sales, Account Management, Finance, Payroll, HR, IT, and other partners through resolution
Skills
- Bachelor's degree in Business, Finance, Accounting, Economics, Analytics, or a related field, or equivalent experience
- 3+ years of experience in Sales Operations, Revenue Operations, Finance, Incentive Compensation, Business Operations, or a related analytical role
- Strong proficiency in Microsoft Excel, including PivotTables, lookups, and complex formulas
- Strong analytical, problem-solving, data-reconciliation, and quality-control capabilities
- Experience developing or maintaining business reports, dashboards, or performance analyses
- You demonstrate exceptional attention to detail, organization, documentation, and follow-through
- You communicate clearly and work effectively across multiple stakeholder groups
- You handle confidential and sensitive business and compensation information with appropriate discretion
- You build effective partnerships across Sales, Account Management, Finance, Payroll, HR, and IT
- You exercise sound judgment within established procedures to determine the appropriate course of action
- Experience with Salesforce CRM and Power BI or comparable business intelligence platforms preferred
- Knowledge of sales planning, quota management, territory design, forecasting, and incentive compensation processes preferred
- Experience supporting process improvement, automation, system testing, or implementation activities preferred
- Experience in logistics, transportation, distribution, or a high-growth B2B environment preferred
Benefits
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave; Washington state employees are eligible for up to 56 hours of paid sick leave annually.
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Additional wellness and employee assistance programs
- Remote work in states where the company is authorized to employ individuals
Company Overview
Company H1B Sponsorship