Note: The job is a remote job and is open to candidates in USA. SERHANT. is a real estate brand that combines brokerage services with media, content creation, and technology-driven property amplification. The Sales Operations & Growth Enablement Manager serves as the operational backbone of the Strategic Growth Department, overseeing CRM administration, reporting, analytics, meeting preparation, onboarding, and process improvement across the recruiting and expansion organization.
Responsibilities
- Serve as the primary owner and administrator of the Growth Department CRM
- Manage all CRM configuration, user setup, permissions, workflows, automations, and system enhancements
- Monitor CRM adoption, compliance, and data integrity across the department
- Develop dashboards and reporting that provide visibility into team activity and performance
- Conduct regular CRM audits to ensure accuracy and completeness of data
- Identify opportunities to improve CRM processes and automation
- Create and maintain CRM training materials, SOPs, and best practices
- Train, onboard, and support all users on CRM functionality and processes
- Partner with leadership to evolve the CRM as the department grows and expands into new markets
- Serve as the liaison between Growth leadership and any internal or external CRM vendors or technology partners
- Produce weekly, monthly, quarterly, and annual performance reports
- Track and analyze key recruiting and growth metrics including identify trends, opportunities, bottlenecks, and areas for improvement
- Provide actionable insights and coaching recommendations based on performance data
- Build scorecards, dashboards, and forecasting tools for leadership and team members
- Maintain department KPI tracking and forecasting models
- Create PowerPoint presentations and supporting materials for:
- Team Meetings
- Leadership Meetings
- Recruiting Trainings
- Market Launches
- Strategic Planning Sessions
- Assist leaders in creating professional, executive-level presentations
- Prepare agendas, supporting documents, and post-meeting action items
- Monitor team performance against established benchmarks and goals
- Generate accountability scorecards and performance reports
- Identify coaching opportunities and performance gaps
- Support leadership in driving consistency, accountability, and execution
- Maintain visibility into team activity levels and KPI attainment
- Identify operational inefficiencies and implement solutions
- Document and maintain departmental processes and standard operating procedures
- Assist with implementation of new technology and systems
- Support onboarding and training for new team members
- Lead special projects related to recruiting growth, market expansion, and operational excellence
- Facilitate onboarding calendar
- Prepare all new hire documents
- Deliver 30-60-90 day
- Support driving to production
Skills
- 3+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similar role
- Experience owning and administering CRM platforms
- Advanced Microsoft Excel and PowerPoint skills
- Experience supporting recruiting, sales, or growth organizations
- Experience building reporting infrastructure from the ground up
- Familiarity with Power BI, Tableau, Looker, or similar business intelligence tools
- Excellent project management and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication and presentation skills
- High attention to detail and commitment to accuracy
- Strong reporting, analytics, and dashboard-building capabilities
- Candidates must live within the United States
- Candidates must be currently authorized to work in the United States without the need for sponsorship now or in the future
- Real estate industry experience, preferred but not required
Benefits
- This position is remote eligible.
- The role may include occasional work at SERHANT. offices or attendance at offsites, as agreed to with your manager.
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