Note: The job is a remote job and is open to candidates in USA. Sycomp is a global IT services and logistics provider specializing in cloud, data center, endpoint management, and security solutions. The Director of Sales Operations will lead and optimize global backend sales enablement and operational infrastructure, improve post-sale and quote-to-cash workflows, oversee Salesforce tooling, establish operational KPIs, and manage a US-based team supporting global sales operations.
Responsibilities
- Lead, scale, and optimize all backend sales operations workflows, including order entry, post-sales processing, and quote-to-cash lifecycle
- Establish smooth, cross-functional alignment between Sales, Logistics, and Finance to eliminate bottlenecks and accelerate order fulfillment
- Enhance standard operating procedures (SOPs) for global order processing, accommodating regional logistics, cross-border compliance, and custom client requirements
- Conduct systematic evaluations of the end-to-end sales workflow to identify friction points and implement scalable solutions
- Drive continuous improvement initiatives across backend sales operation processes
- Partner with IT and Systems teams to automate manual administrative tasks and reduce overall sales cycle time
- Oversee the UAT and user adoption of Salesforce enhancements, custom applications, and integrated sales productivity tools
- Translate complex business requirements into effective Salesforce workflows and executive dashboards
- Establish, track, and enforce operational KPIs surrounding order turnaround time, processing accuracy, deal velocity, and operational SLA compliance
- Provide direction on executive dashboards and reporting models that provide real-time visibility into operational health and backend throughput
- Deliver recurring quarterly and annual operational reviews analyzing team output, process compliance, and areas for strategic improvement
- Lead, mentor, and expand a US-based Sales Operations team supporting global sales reps and multi-regional client accounts
- Set clear operational targets, balance team workloads across regions, and foster a culture of high performance and continuous professional growth
- Instill a customer-centric operational culture, ensuring prompt, accurate, and high-touch support for both internal sales partners and external clients
Skills
- • Professional Experience: 8–10+ years of progressive experience in Sales Operations, Revenue Operations, or Business Operations within the technology, IT solutions, or enterprise software sectors
- • Leadership & Team Management: 4+ years of direct people management experience, with demonstrated success leading teams that support complex, global enterprise sales models
- • Process Engineering: Proven track record of designing, implementing, and governing scalable quote-to-cash, order processing, and post-sales workflows
- • Metrics & Analytics: Expertise in defining, establishing, and monitoring key operational KPIs using business intelligence tools (Salesforce Dashboards, Power BI, Tableau, Excel)
- • Global Business Acumen: Strong understanding of international sales environments, multi-currency transactions, cross-border fulfillment, and global client support structures
- • Education: Bachelor's degree in Business Administration, Operations Management, Finance, or a related field (or equivalent practical industry experience)
- • Sales Operations
- • Revenue Operations
- • Business Operations
- • Salesforce Expertise
- • Process Improvement
- • Team Leadership
- • Salesforce Mastery: Deep hands-on and administrative expertise in Salesforce (CRM workflows, custom reporting, dashboard creation, object management, and pipeline visibility) is highly desirable
- • Experience in technology or enterprise software sectors
- • Knowledge of international sales environments
Benefits
- Opportunity to work in a global setting and collaborate with cross-functional teams
- Commitment to employee growth, including opportunities to develop professionally and build rewarding careers
Company Overview
Company H1B Sponsorship