Note: The job is a remote job and is open to candidates in USA. Fiber Fellows is seeking a Sales Operations Coordinator to support the operational side of its field sales organization. The role manages dealer and representative onboarding, sales blitzes and market launches, ISP partner communications, territory and permit tracking, internal systems, recruiting support, and day-to-day operational requests.
Responsibilities
- Serve as a primary operational point of contact for sales managers, sub-dealers, and representatives
- Coordinate communication and requests between Vanta's sales teams and ISP/company partners
- Own dealer and rep onboarding, including documentation, ISP enrollment, rep IDs, system access, payroll setup, territory assignments, permits, and ready-to-sell status
- Coordinate and track sales blitzes and market launches, including dates, markets, ISP approvals, rep rosters, permits, logistics, and outstanding action items
- Maintain accurate blitz rosters as representatives are added, removed, or moved between markets
- Submit, track, and follow up on territory and blitz requests with ISP partners
- Maintain Vanta's internal ISP operations database, including partner contacts, customer-service protocols, escalation procedures, onboarding requirements, territory procedures, and other operational resources
- Manage an internal operations request/ticket system for payroll questions, onboarding, rep IDs, territories, permits, customer-service issues, and ISP escalations
- Research and coordinate local solicitation permit requirements before teams enter new markets
- Assist representatives and managers with basic payroll and commission questions and route more complex issues appropriately
- Create occasional job listings, review applicants, conduct initial candidate screening, schedule interviews, and manage recruiting follow-up
- Assist with basic Canva graphics, Instagram content, recruiting materials, and occasional LinkedIn outreach
- Maintain internal documentation, spreadsheets, SOPs, and operational resources
- Provide ownership with regular updates on upcoming launches, outstanding requests, onboarding issues, permits, payroll concerns, and items requiring escalation
Skills
- • Prior experience with or strong familiarity with door-to-door (D2D), field sales, or a similar commission-based sales organization
- • Understanding of field sales operations, including reps and managers, territories, blitzes/market launches, rep rosters, onboarding, and commission-based compensation
- • Strong organizational skills and the ability to manage multiple ongoing requests, deadlines, and follow-ups simultaneously
- • Excellent written and verbal communication skills
- • Strong follow-through and the ability to take ownership of a request from start to finish
- • Comfortable communicating professionally with sales representatives, managers, independent dealers, corporate partners, and municipal offices
- • Able to work independently and solve routine operational problems without constant direction
- • Reliable and consistently responsive during agreed-upon weekday business hours
- • Comfortable working approximately 20 hours per week
- • Proficient with Google Workspace, including Gmail, Google Docs, and Google Sheets
- • Tech-savvy and comfortable learning CRM, operations, and AI-assisted software
- • Comfortable working independently in a remote environment
- • Experience in fiber/telecommunications, solar, pest control, roofing, security, or another D2D/home-services industry
- • Previous experience in sales operations, administrative support, recruiting, sales coordination, office management, or team support
- • Experience coordinating blitzes, market launches, territories, rep rosters, or field teams
- • Experience with rep/employee onboarding
- • Experience maintaining CRMs, operational databases, project-management systems, or ticket trackers
- • Experience screening candidates or supporting recruiting
- • Familiarity with Canva, Instagram, and LinkedIn
- • Bachelor's degree
Benefits
- This is a part-time, remote position of approximately 20 hours per week.
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