Note: The job is a remote job and is open to candidates in USA. Infor is a global leader in business cloud software products for companies in industry specific markets. The Sales Operations Analyst, Senior plays a critical role in empowering Infor’s global Revenue organization with accurate, timely, and actionable insights, supporting Sales, GTM & Ecosystems leadership by delivering high-quality reporting and ensuring data integrity.
Responsibilities
- Develop, maintain, and enhance recurring reports and dashboards used by leadership and frontline teams
- Provide insights into pipeline health, bookings performance, forecast trends, and productivity
- Own and maintain the full portfolio of reporting assets, ensuring reports remain accurate, relevant, and aligned with business needs
- Monitor usage, retire outdated reports, and drive standardization across the reporting system. Partner with stakeholders to prioritize enhancements and identify opportunities for automation or consolidation
- Partner closely with Sales, GTM & Ecosystems leaders, Revenue Operations, and cross‑functional teams to understand reporting needs and deliver data‑driven recommendations
- Respond to ad‑hoc reporting requests, ensuring clarity of requirements and timely delivery
- Support quarterly business reviews (QBRs), annual planning cycles, and strategic initiatives with data and analysis. Validate data from CRM and related systems to ensure completeness and accuracy
- Identify data issues, investigate root causes, and collaborate with operations or technical teams to resolve them while maintaining documentation for key metrics, definitions, and reporting processes
- Recommend enhancements to reporting workflows, automation opportunities, and standardization across the reporting ecosystem. Contribute to the evolution of Infor’s analytics capabilities by adopting new tools, techniques, and best practices
Skills
- Experience in reporting, analytics, business intelligence, or revenue operations
- Experience working with BI tools (e.g., Power BI, Tableau) and Excel
- Experience working with CRM systems, ideally Salesforce
- Experience analyzing large datasets and translating findings into actionable insights
- Experience developing and sharing insights with all levels of an organization
- Experience working to ensure data integrity
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
- Experience supporting a Revenue Operations organization within a SaaS or enterprise software company
- Experience working with sales processes such as forecasting, pipeline management, and territory planning
- Experience with Snowflake, SQL or other data querying languages
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