Note: The job is a remote job and is open to candidates in USA. Tasso is a healthcare technology company focused on delivering at-home diagnostic testing. The Sales Operations Administrator provides sales support through order management, CRM administration, customer communication, sales sample coordination, and process improvement.
Responsibilities
- Process customer and internal order requests with precision, maintaining accuracy across all relevant systems (CRM, ERP, 3PL) while adhering to established processes and best practices
- Partners with cross-functional departments as needed to ensure customer orders are prioritized and shipped correctly
- Ensure all documents are completed accurately and on time and maintain sales records
- Maintain CRM database with updated customer information and customer approvals as required
- Respond to customer queries promptly and accurately via phone or email
- Interact with accounts to obtain missing information, answer queries, and troubleshoot customer order issues
- Manage and coordinate sales samples for customers and trade shows
- Analyze and resolve non-routine business issues using independent judgment
- Work with system users and business teams to improve CRM processes ensuring compliance, consistency, and validity of data and reporting
- Demonstrate behavior consistent with Company’s Code of Ethics and Conduct
- Perform other duties as assigned based on the needs of the company
Skills
- Qualified candidates will have a minimum of three years of B2B sales support experience
- Bachelor's degree required or 3+ year(s) of Customer Service/B2B Sales
- Excellent organizational and communication skills and the ability to multitask and prioritize tasks effectively
- Strong CRM knowledge, such as Salesforce or other CRM systems, is a must
- Excellent customer service skills
- Proficiency with Microsoft Office
- Excellent listening and problem-solving skills
Benefits
- Stock Options
- 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
- 11 Paid Holidays and generous Time Off policies
- 401K + Employer Match
- Paid parental leave policy
- Flexible Work from Anywhere Policy (if applicable to the role)
Company Overview