Note: The job is a remote job and is open to candidates in USA. Wymara Resort + Villas is a luxury hospitality company focused on delivering unforgettable guest experiences and elevating service standards. The Sales Manager - Leisure will manage retail consortia and wholesale leisure accounts, drive sales prospecting and account performance, and support revenue goals. The role also involves trade shows, sales trips, site inspections, fam trips, partner portal management, reporting, and operational coordination across resort departments.
Responsibilities
- Sales prospecting and account management of retail (consortia) and wholesale leisure accounts and performance to support the budget revenue goals. Attendance at sales trade shows and sales trips as required. Operational support within the resort of fam trips as required
- Responsible for liaising with all departments to prepare for and conduct proper site inspections and fam trip experiences
- Conduct proper site inspections to interested clients with the aim to show the resort for potential future business
- Administrative support in communication of retail and wholesale partners rates, agreements, promotions and changes to contract
- Issuing of agreements for all luxury consortia and wholesale accounts, as directed by the Director of Sales + Marketing and relevant to the strategy of Wymara
- Working with portals such as, but not limited to, Opera, and CVENT
- Maintain copies of all contracts/agreements/promotions for reference, and communication to relevant teams, including the reservations department
- Proactive sales meetings, telesales calls and training webinars to luxury consortia travel agents and wholesale accounts in accordance with sales call productivity targets. Research and prospecting for business potential opportunities
- Proactive, professional and timely follow up of all sales meetings, sales trip/missions and exhibitions with the relevant information on Wymara Resort + Villas and promotions
- Management of luxury consortia partner portals, ensuring all information, content and images are up to date, promotions loaded and regularly reviewed
- Regular review and updating of wholesale/leisure partner websites, to ensure up to date images, content and promotions (where relevant)
- Weekly sales report to be shared with Director of Sales + Marketing showing performance activity of sales calls/telesales and market updates
- Coordinate with Front Office Manager and physically participate in arrival and departure process of fam trips
- Liaise with Front Office Manager for fam trips concerning rooms to ensure seamless experience
- Provide back up and support to Front Desk team as required
- Work closely with the Director of Food + Beverage to support the operation of the fam trip in lead up and during the event
- All administrative tasks in support of the sales process of the retail/consortia and wholesale/leisure sales business
- Review and analyze account production and hold account review meetings as directed by the Director of Sales + Marketing
- Cover the Groups + Events Sales process as required during vacation leave/time off of our Sales Manager - MICE
- Ability to work nights and weekends and travel when needed
- Strong analytical skills and attention to detail
- Required to sit or stand for extended periods
- To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
- To always work to the best of your ability in a professional manner
- To contribute to the best of your ability to the overall profitability of Wymara Resort + Villas
- Establish and maintain effective human relations
- To be entirely flexible and adapt to rotate within the different departments in the hotel
- To be financially aware and aim to strive for a successful profitable business
- To report for duty punctually following the correct clock in procedures, whether based remote or on site
- To be groomed and dressed professionally
- To maintain a high standard of personal appearance and hygiene at all times
- To maintain a good rapport and working relationship with all team members
- To be fully aware and cooperate with all the security policies
- To handle guest and employee inquiries to the best of your ability in a courteous and efficient manner and report guest complaints or problems to supervisors or manager on duty at all times
- To provide and maintain the highest possibly service standards to our clients at all times
- To use your knowledge to the best of your ability with regard to legal matters
- To never be under the influence of drugs or alcohol when on duty
- To be familiar with the emergency procedures of the hotel
- Never to communicate to any members of the press with regard to the Wymara Resort + Villas, it’s clientele and the owners of the hotel
Skills
- Attendance at sales trade shows and sales trips as required
- Operational support within the resort of fam trips as required
- Ability to work nights and weekends and travel when needed
- Strong analytical skills and attention to detail
- Required to sit or stand for extended periods
Benefits
- Based in New York or Miami
- Ability to work remotely or on site
Company Overview