Note: The job is a remote job and is open to candidates in USA. Colibri Group is a leader in online professional education serving learners across trusted education brands. The Sales Manager, B2C will lead, coach, and develop a nationally distributed consumer sales team, using performance data, customer insights, and sales technology to improve conversion, productivity, and overall performance. The role also supports daily operations and partners cross-functionally on hiring, workforce planning, reporting, and process improvements.
Responsibilities
- Lead, coach, and develop a nationally distributed B2C sales team of approximately 12 to 20 professionals through regular one-on-ones, call coaching, performance conversations, and individualized development
- Track daily, weekly, monthly, and quarterly performance across revenue, conversion, inbound and outbound activity, productivity, and other key sales measures, using those insights to guide coaching and action
- Listen to customer conversations, identify patterns and opportunities, and provide practical feedback that helps experienced sales professionals improve their performance
- Support the day-to-day execution of teams working across multiple time zones, helping remove operational or system roadblocks and ensuring the team has the support and coverage needed to serve customers effectively
- Reinforce strong CRM and sales process discipline while learning and navigating HubSpot, multiple point-of-sale systems, reporting tools, and processes across several brands
- Partner closely with Sales Leadership, Marketing, Finance, HR, Talent Acquisition, Operations, Systems, and Site Leadership on hiring, onboarding, workforce planning, reporting, process improvements, and broader business priorities
Skills
- • 4+ years of experience in B2C sales, inside sales, contact center sales, enrollment sales, or another consumer sales environment, including direct experience leading frontline sales professionals
- • A strong coaching mindset with demonstrated success developing sales talent, improving performance, and creating accountability without relying on a micromanagement approach
- • Direct experience owning measurable team outcomes such as revenue, conversion, sales activity, productivity, or other performance goals
- • Strong comfort with sales technology and CRM platforms such as HubSpot, Salesforce, or comparable systems, along with the ability to learn new tools and processes quickly
- • Experience using sales reports, performance data, call insights, and customer behavior to identify trends, communicate recommendations, and improve team execution
- • Comfort leading a nationally distributed team across multiple time zones and the flexibility to support a consumer sales environment that may occasionally require availability outside traditional business hours
- Candidates may come from B2C or inside sales leadership, enrollment or admissions sales, contact center sales, consumer services, professional education, or other consumer-facing sales environments where they have been accountable for developing people and delivering measurable results
- This role does require recent experience directly leading or coaching frontline sales professionals
- Because our sales teams operate nationally across multiple time zones, this role also requires flexibility. Consumer sales activity does not always fit neatly within traditional business hours, and there may be times when the team needs leadership support during evenings, weekends, or other high-demand periods
- HubSpot experience is preferred, but experience with Salesforce or another comparable CRM can translate well
Benefits
- Take meaningful ownership of a nationally distributed frontline sales team and have a direct impact on how the team performs and develops
- Coach an experienced group of sales professionals and help strong, tenured team members continue growing without disrupting what already works
- Work across sales performance, conversion, customer experience, coaching, technology, and operational improvement
- Build broad exposure across multiple education brands, systems, customer groups, and business partners
- Partner closely with leaders across Sales, Marketing, Finance, HR, Operations, and Systems while bringing your own judgment and leadership to highly visible work
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