Note: The job is a remote job and is open to candidates in USA. Alorica is a global leader in customer service and experience, dedicated to making lives better through meaningful interactions. They are seeking a high-impact BPO Sales Executive who excels in complex sales environments, focusing on building relationships and developing new business opportunities.
Responsibilities
- Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research
- Lead discovery conversations to uncover client pain points, operational needs, and decision criteria
- Maintain disciplined pipeline management with consistent follow-up and CRM accuracy
- Translate client challenges into clear, relevant BPO solutions and value propositions
- Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes
- Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations
- Conduct polished, high-level conversations with senior leaders and decision-makers
- Facilitate presentations, business cases, and solution narratives that command executive attention
- Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations
- Identify non-negotiables and hold position on high-impact items that matter to long-term success
- Collaborate with internal teams (legal, operations, delivery) to advance deals to closure
- Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility
- Share best practices, participate in peer reviews, and contribute to a high-performance sales culture
- Navigate objections with empathy, confidence, and emotional intelligence
- Sustain momentum despite rejection and consistently re-engage potential clients
- Build trust and rapport across diverse stakeholders through transparency and authenticity
Skills
- 3–8 years of experience in BPO sales, enterprise sales, or solution-based selling roles
- Proven track record of meeting or exceeding sales targets
- Strong communication, presentation, and executive engagement skills
- CRM proficiency (Salesforce, HubSpot, etc.)
- Self-motivated, proactive, and eager to pursue opportunities independently
- Comfortable owning a number, driving activity, and outperforming expectations
- Investigative mindset with the curiosity to dig beyond surface-level client needs
- Ability to craft compelling, client-relevant stories that differentiate our value
- Works well in team environments and actively contributes to shared success
- Skilled at negotiation and securing agreements that protect value and long-term outcomes
- High resilience and persistence in outreach, follow-up, and re-engagement
- Handles objections professionally and keeps conversations moving forward
- Adept at simplifying complex processes for clients
- Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals
- Bachelor's degree preferred; equivalent experience considered
Benefits
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation actually happens
- Real opportunities to grow within a global organization
- Competitive base pay with performance-driven incentives
Company Overview