Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions is seeking a dynamic and customer-focused Sales Engineer to support ECI Manufacturing ERP Solutions. The role involves partnering with sales, product, and implementation teams to demonstrate ERP capabilities, understand customer needs, and provide tailored solutions to improve manufacturing operations.
Responsibilities
- Deliver compelling and tailored demonstrations of M1, and JobBOSS² aligned to customer manufacturing workflows and business objectives
- Lead discovery sessions to understand customer pain points, operational processes, production requirements, and business goals
- Demonstrate core ERP capabilities including production management, job scheduling, inventory control, shop floor management, purchasing, quoting, job costing, quality management, warehouse operations, and financials
- Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact
- Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines
- Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders
- Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities
- Identify process improvement opportunities and recommend best practices for discrete manufacturing operations
- Provide feedback from prospects and customers to product management to help shape product direction and future enhancements
- Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities
- Maintain deep product knowledge and stay current on manufacturing trends, industry requirements, and competitive solutions within the ERP landscape
Skills
- 5+ years of experience in a Solutions Engineer, Sales Engineer, Presales Consultant, or similar customer-facing role within software or SaaS organizations
- Experience supporting ERP solutions for manufacturing environments, preferably within discrete manufacturing industries
- Strong understanding of manufacturing operations including production planning, scheduling, inventory management, shop floor control, purchasing, job costing, quality management, and supply chain processes
- Ability to communicate complex technical concepts in a clear and compelling way to both technical and non-technical audiences
- Experience managing multiple opportunities and priorities in a fast-paced presales environment
- Knowledge of cloud deployment models and SaaS environments, including AWS and Azure platforms
- Strong presentation, discovery, and consultative selling skills
- Excellent written and verbal communication skills with experience delivering virtual and in-person presentations
- Willingness to travel up to 30%
- Experience with Salesforce, Microsoft Office Suite, and Microsoft Teams preferred
- Familiarity with SQL or reporting/query tools is a plus
- Bachelor's degree in Engineering, Information Systems, Business, Manufacturing, or a related field preferred
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