Note: The job is a remote job and is open to candidates in USA. KEV helps school districts manage school-level finances through a platform that unifies payments, accounting, and reporting. The Customer Success Manager will serve as a strategic partner to district customers, driving adoption, retention, revenue growth, and measurable value while advocating for customers across KEV.
Responsibilities
- Own customer success and retention: Manage a portfolio of district customers with thoughtful engagement and a zero-churn mindset
- Drive revenue: Deliver against renewal and payments-growth targets while identifying and generating qualified opportunities for expansion
- Become a trusted advisor: Build strong relationships with district leadership and key stakeholders, becoming the person customers turn to for strategic guidance and problem-solving
- Drive value and adoption: Understand each customer’s goals and help them maximize return on investment
- Lead executive conversations: Conduct regular customer meetings and semi-annual business reviews with district and executive leadership, connecting KEV’s solutions to measurable business outcomes
- Champion the customer: Bring customer feedback back to KEV and partner cross-functionally to drive meaningful improvements
- Build customer advocates: Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other customer advocacy opportunities
Skills
- 2+ years of experience in Customer Success, Account Management, or a similar role in a SaaS environment
- Experience with k-12 software a must
- A proven ability to build trusted relationships with customers at multiple levels, including executive stakeholders
- Strong business acumen and the ability to connect technology to customer goals and measurable business outcomes
- A track record of driving product adoption, engagement, retention, and growth
- Excellent written, verbal, and executive communication skills
- Strong presentation, problem-solving, and influencing skills
- The ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross-functional teams
- Payments, accounting, or K–12 experience is an asset
Benefits
- Company-matched retirement programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
- Ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building and KEV University, an online platform offering a wide range of courses.
- Hybrid model: 3 days in the office, with flexibility the rest of the week.
- Flexible PTO, with close to 4 weeks of vacation and a company-wide holiday closure.
- Fully stocked snack bar and occasional catered lunches.
- Real opportunities to learn, develop, and shape your career, with support for advancing in your role or exploring a new path.
- Club KEV team-building activities.
- Voice of Customer Series.
- Monthly Townhalls.
- KEVite Awards, where top contributors are recognized by their peers.
Company Overview