Note: The job is a remote job and is open to candidates in USA. ThreatFabric provides cybersecurity solutions that help leading banks detect fraud, malware, scams, and cybercrime. The Sales Engineer explains and demonstrates the company’s products, leads technical discussions and customer integration projects, and supports customer satisfaction and sales growth.
Responsibilities
- Sell the value of ThreatFabric’s threat intelligence, device intelligence and behavioural analytics solutions to new customers through interactive sessions, demos, POCs and more
- Lead technical product discussions with new customers
- Lead integration projects with new customers, supported by a Project Manager and Product specialists
- Maintain strong professional relationships with existing clients and meet new clients to expand sales territories
- Help shape new product features by sharing the voice of the customer internally
- Attend conferences, lectures, seminars and workshops to develop your skills and knowledge
- Complete all obligatory training and instruction related to ThreatFabric products and services
- Share valuable customer information within the Sales team and with relevant departments, including Marketing, Customer Success and Development
- Write reports and liaise with the production team about issues, foreseeable problems and effective solutions
- Ensure reports are clear, understandable and include actionable recommendations for improving products and services
Skills
- A bachelor's degree in Computer Science, Information Technology or a related field
- At least 3 years of experience in Sales Engineering in a similar organization and industry
- Fluency in written and spoken English
- You listen to customers' needs and advise them on the best products to buy
- You demonstrate strong customer service and interpersonal skills
- You work towards a customer satisfaction score of 8+
- You recognize opportunities for additional sales and know how to act on them
- You support negotiations for sales and upsell opportunities
- You work independently, take initiative and organize and prioritize your own work
- You collaborate effectively with colleagues across teams
- You have a positive and active attitude towards information security, business continuity and privacy
- You act as a role model and follow all applicable policies regarding information security, privacy and business continuity
Benefits
- A 12-month employment contract with the intention to extend. Subject to mutual satisfaction, this may lead to a permanent position.
- 25 holidays per year.
- A pension scheme.
- A stimulating and supportive work environment that encourages growth and development.
- The opportunity to make a meaningful impact in a rapidly growing tech company.
- Flexible remote and hybrid work options to promote work-life balance.
- Flexible working hours.
- ThreatFabric events and FitFabric bootcamps.
- Knowledge-sharing huddles.
Company Overview