Note: The job is a remote job and is open to candidates in USA. Surf Internet is seeking a Sales Engineer to join its sales team. The role focuses on building client relationships, designing tailored internet solutions, and leading the implementation of fiber, wireless, and internet transport services. The engineer will coordinate with sales, engineering, project management, and field teams while troubleshooting technical issues and maintaining project documentation.
Responsibilities
- Build and maintain strong relationships with clients, understanding their unique internet requirements
- Collaborate with the sales team to gather client feedback and preferences
- Conduct client meetings and presentations to explain our internet solutions and implementation processes
- Possess a deep understanding of our internet products and services, including small business internet, commercial business internet, and internet transport technologies
- Stay up-to-date with industry trends and emerging technologies in the ISP sector
- Work closely with the sales team to translate client needs into technical solutions
- Create customized internet solution designs that align with client requirements and budget constraints
- Collaborate with the engineering team to ensure the proposed solutions are technically feasible and cost-effective
- Lead the implementation phase of internet services, including fiber and wireless technologies and internet transport using fiber optics and wireless communications
- Coordinate with project managers and field technicians to ensure timely and successful installations
- Troubleshoot technical issues and provide on-site support as needed
- Maintain accurate and detailed documentation of project plans, configurations, and client communications
- Generate regular reports on project progress and key performance indicators
Skills
- Bachelor's degree in Telecommunications, Electrical Engineering, or a related field
- Proven experience in sales engineering or technical sales roles within the ISP or telecommunications industry
- Strong understanding of internet technologies, including fiber optics and wireless communications
- Excellent communication and presentation skills
- Ability to work collaboratively with cross-functional teams
- Problem-solving skills and the ability to troubleshoot technical issues
- Project management experience is a plus
- Experience with Vetro fiber mapping and Hubspot preferred
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