Note: The job is a remote job and is open to candidates in USA. EXFO is a provider of intelligent network test, monitoring, and analytics solutions for the global communications industry. They are seeking a dynamic Sales Engineer to support the U.S. Sales Team by providing technical expertise and accelerating sales growth for network operators and enterprise customers.
Responsibilities
- Support EXFO Sales Team by promoting testing equipment into service provider and private network markets
- Provide support at trade shows, conferences, and customer demonstrations focusing on technical product applications
- Develop and deploy sales force training curricula in coordination with Sales Manager and Director
- Participate in field evaluations to ensure customers are properly trained on EXFO testing solutions
- Manage technical aspects of lab evaluations in close coordination with sales manager to ensure product approval
- Respond to RFPs in close coordination with sales manager to provide best positive response to technical requirements
- Support will consist of maintenance and preparation of demo materials, performing product demonstrations, specific application support for clients and ongoing support
- Provide solution proposals and justification to suit customer needs
- Maintain close supportive relationships with key accounts to ensure smooth acceptance of products
- Provide customer training, test plans and job aids when appropriate to ensure smooth acceptance of products
- Assists customer with development of test automation solutions to include custom scripts and/or applications
- Prepare and present technology seminars to educate customers and potential customers on EXFOs testing solutions
- Provide technical interface between Product Management Team and customers by developing and maintaining key technical relationships at key accounts
- Advise Product Management Team on product feature/road map to coordinate with upcoming customer requirements
- Provide competitive intelligence – feature set, road map, pricing
- Participate in product improvement by identifying product applications and by studying and reporting on market trends
- Author/Co-Author application notes and white papers to increase product visibility and acceptance
- Explore alternative products and technology integrations that could improve EXFO’s overall solutions and enhance product sales
Skills
- 5+ years' experience working as an Applications/Solutions/Support Engineer or similar, or as a Technician in OSP fiber construction, structured cabling infrastructure, DWDM/optical transport, ethernet/transport services or adjacent technology sectors
- Hands-on experience with field test and measurement
- Strong knowledge of testing standards, optical technology and networks, and ethernet and transport protocols and applications
- Extremely customer-oriented
- Curious with outstanding technical skills
- Entrepreneurial, motivated, self-starter
- Action- and results-driven
- Excellent communication, presentation, and interpersonal skills
- Able to travel minimum 50%
- Degree holder/and or equivalent in Engineering, Technology, Telecommunications, Optics
- English written and spoken
- Preferred location is the Western or Midwestern U.S
- Industry Certifications: FOA, FBA, RCDD, DCDC, CCNA are a plus
Company Overview