Note: The job is a remote job and is open to candidates in USA. MRO is hiring a Sales Enablement Support Manager to strengthen Commercial readiness across its clinical data solutions, services, and processes. The role develops education and resources, supports Sales and pre-sales needs, identifies enablement gaps, and collaborates across teams to provide accurate, actionable guidance.
Responsibilities
- Design, develop, and maintain education for Commercial teams across product knowledge, clinical services, workflows, processes, positioning, and other enablement needs
- Translate complex clinical, technical, product, and operational information into clear, concise, and actionable education appropriate for Sales and Commercial audiences
- Develop a variety of enablement resources, including e-learning courses, guides, job aids, presentations, videos, and other learning experiences
- Create and maintain live role play trainings and practice experiences that allow team members to apply product knowledge, positioning, discovery, and communication skills in realistic scenarios
- Manage Commercial education within the organization's sales enablement and learning platforms, including publishing, organization, maintenance, assignment, and ongoing optimization of educational content
- Proactively identify knowledge, process, and performance gaps that can be addressed through education, resources, technology, or other enablement solutions
- Partner with Sales leadership and Commercial stakeholders to understand emerging needs and determine appropriate enablement strategies
- Develop scalable resources and programs that reduce recurring knowledge gaps and improve Commercial team self-service
- Support onboarding, ongoing development, product launches, process changes, and other initiatives requiring Commercial readiness
- Research complex requests and coordinate with appropriate subject matter experts to develop accurate, actionable guidance
- Support Sales and pre-sales processes by helping clarify product availability, service capabilities, workflows, and other information required to appropriately position MRO solutions
- Identify recurring questions or issues and convert them into reusable education, resources, or process improvements
- Maintain a working understanding of MRO's clinical data solutions, service models, workflows, and Commercial processes
- Partner closely with Product Marketing, Product Development, Clinical Services, Market Leadership, Sales, Legal, Finance, Operations, and other stakeholders to ensure Commercial teams receive accurate and timely information
- Support product launches, service changes, process updates, and go-to-market initiatives by identifying Commercial education and readiness requirements
- Ensure enablement materials align with approved product positioning, operational capabilities, and organizational strategy
- Leverage artificial intelligence and emerging technologies to improve content development, research, workflow efficiency, practice experience, and Sales enablement
- Independently evaluate and learn new technology platforms and identify opportunities to apply them to business and enablement challenges
- Continuously explore opportunities to automate repetitive work, improve self-service, and increase the scalability and effectiveness of enablement programs
Skills
- Bachelor's degree in healthcare, education, business, marketing, communications, or a related field, or equivalent relevant experience
- 5+ years of experience in healthcare, clinical services, sales enablement, education, product marketing, learning and development, or a related field
- Strong understanding of healthcare operations and clinical workflows
- Exceptional ability to synthesize complex information and communicate it clearly, concisely, and appropriately for the intended audience
- Strong communication and interpersonal skills with the ability to collaborate effectively and build relationships across different levels and areas of the organization
- Strong organizational skills with the ability to manage multiple priorities and stakeholders simultaneously
- Demonstrated ability to operate independently, identify needs, solve ambiguous problems, and move initiatives forward without requiring detailed direction
- Demonstrated experience using generative AI tools such as ChatGPT, Claude, Microsoft Copilot, or comparable platforms to improve productivity, develop content, analyze information, automate workflows, or solve business problems
- Experience with clinical data, registries, quality programs, or healthcare data solutions strongly preferred
- Experience with Salesforce, Highspot, Hubspot, Tableau, Salesloft, and other enablement tools highly preferred
Benefits
- Eligible employees may also receive an annual cash bonus
- Comprehensive benefits offering, including medical, dental, vision, and life insurance
- 401(k) plan
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