Note: The job is a remote job and is open to candidates in USA. Cision provides consumer and media intelligence, engagement, and communication solutions for communications, marketing, and social media professionals. The Sales Development Representative I executes outbound and inbound prospecting, qualifies prospects, and generates Sales Accepted Leads for the Commercial sales organization. The role also maintains accurate CRM records, follows lead management processes, and supports sales pipeline creation under routine supervision.
Responsibilities
- Conduct outbound and inbound prospecting activities within assigned Commercial accounts using approved messaging and outreach cadences
- Apply established qualification criteria during structured discovery conversations to confirm customer fit and buying interest
- Create and route Sales Accepted Leads (SALs) in accordance with defined handoff standards and timelines
- Accurately record prospect interactions, required data fields, and notes in designated CRM and sales engagement systems
- Follow documented processes for lead management, data entry, activity tracking, and status updates
- Meet assigned activity and output expectations as communicated by management
- Participate in required training, coaching sessions, and team meetings to maintain alignment with current procedures
- Communicate with internal stakeholders to ensure accurate transfer of lead information
- Maintain compliance with established policies, procedures, and system usage requirements
- Perform other duties and responsibilities as required to support business needs
Skills
- * Acquires basic skills through work experience or formal training to perform routine tasks
- * Tasks are routine, repetitive and manual in nature with minimal complexity or variation and specific to the job
- * Work is performed under supervision with detailed instructions. Priorities are provided for performing work
- * Interacts mostly with immediate peers within the assigned team. Based on nature of the role, may respond to requests from others in the organization
- * The impact of decisions is primarily contained in the work of the job
- Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience
- Ability to follow defined processes, scripts, and procedural guidelines consistently
- Clear verbal and written communication skills suitable for professional interactions
- Basic proficiency with CRM platforms and standard business systems
- Strong attention to detail and accuracy in data entry
- Ability to manage structured outreach activities and meet productivity expectations
- Ability to receive direction and apply feedback under routine supervision
- Effective time management and task organization skills
- This position requires the ability to remain in a stationary position for extended periods and involves frequent use of a computer and other standard office equipment
- It also requires effective communication in person and through digital channels, occasional movement within the workspace, and handling of light materials (typically under 10 pounds)
- Specific vision abilities include close vision and the ability to adjust focus
- Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones
- Travel may be required depending on business needs
- Education: Completion of secondary education or equivalent preferred
- Experience performing outbound outreach or customer-facing communication activities
- Familiarity with sales engagement platforms or CRM tools
- Exposure to structured call scripting or qualification methodologies
- Experience working in a metrics-driven environment
Benefits
- This position may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements.
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