Note: The job is a remote job and is open to candidates in USA. Zimmer Biomet is hiring a Sales Associate II to provide advanced clinical and technical support to surgeons and sales teams in hospitals and ambulatory surgery centers. The role supports key accounts, surgical case planning and coverage, product education, inventory coordination, clinical trials, and team mentoring.
Responsibilities
- Attends and participates in weekly and monthly sales team meetings as a valuable contributor
- Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency
- Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers
- Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS
- Post procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment
- Communicate with materials management to collect purchase orders (POs) for Zimmer Biomet invoices
- Deliver comprehensive clinical education and product training with a problem-solving mindset to surgeons and their healthcare staff
- Serve as a lead clinical resource for key accounts and strategic customers
- Helps maintain implant and instrumentation management within each account
- Mentor and support clinical specialists I team members
- Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations
- Participate in and lead training programs, workshops, and professional conferences
- Collaborate with sales, marketing, and R&D teams to support product development and customer feedback integration
- Support clinical trials, including site initiation, training, monitoring, and documentation as needed
- Ensure compliance with regulatory and ethical standards in all clinical interactions
- Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory
- Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
- Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training
Skills
- Clinical and technical expertise in orthopedic procedures, instruments, implant systems, imaging, surgical plans, sterile technique, and OR protocols
- Excellent oral and written communication skills to communicate with surgeons and healthcare professionals to translate technical details into practical OR guidance
- Display professionalism and presence through a composed, confident, and respectful demeanor, build trust and credibility with clinical staff and surgeons, and maintain a clean, prepared, and professional appearance
- Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
- Work seamlessly with sales representatives, peers, and hospital staff in collaboration and teamwork
- In organizational skills, proactively prepares for cases, manages time effectively across multiple facilities and priorities, and documents case activities, usage, and feedback
- Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously
- Communicate clearly in verbal and written form in English
- Associate's degree, medical certification, or equivalent education/experience required
- Minimum of 1–3 years' experience in orthopedic clinical support or medical device sales
Benefits
- Development opportunities
- Employee resource groups (ERGs)
- A flexible working environment
- Wellness incentives
- A culture of recognition and performance awards
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