Note: The job is a remote job and is open to candidates in USA. Zimmer Biomet is hiring a Sales Associate II to provide advanced clinical and technical support to surgeons and sales teams within a defined territory. The role supports surgical cases and key accounts, delivers product education and technical assistance, and contributes to territory growth and peer mentoring.
Responsibilities
- Attends and participates in weekly and monthly sales team meetings as a valuable contributor
- Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency
- Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers
- Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS
- Post procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment
- Communicate with materials management to collect purchase orders (POs) for Zimmer Biomet invoices
- Deliver comprehensive clinical education and product training with a problem-solving mindset to surgeons and their healthcare staff
- Serve as a lead clinical resource for key accounts and strategic customers
- Helps maintain implant and instrumentation management within each account
- Mentor and support clinical specialists I team members
- Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations
- Participate in and lead training programs, workshops, and professional conferences
- Collaborate with sales, marketing, and R&D teams to support product development and customer feedback integration
- Support clinical trials, including site initiation, training, monitoring, and documentation as needed
- Ensure compliance with regulatory and ethical standards in all clinical interactions
- Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory
- Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases
- Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training
Skills
- Clinical and technical expertise in orthopedic procedures, instruments, implant systems, imaging, surgical plans, sterile technique, and OR protocols
- Excellent oral and written communication skills to communicate with surgeons and healthcare professionals to translate technical details into practical OR guidance
- Display professionalism and presence through a composed, confident, and respectful demeanor, build trust and credibility with clinical staff and surgeons, and maintain a clean, prepared, and professional appearance
- Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance
- Work seamlessly with sales representatives, peers, and hospital staff in collaboration and teamwork
- Support territory goals and help ensure positive surgical outcomes
- Working as part of a sales team is essential to the job
- In organizational skills, proactively prepares for cases, manages time effectively across multiple facilities and priorities, and documents case activities, usage, and feedback
- Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously
- Communicate clearly in verbal and written form in English
- Associate's degree, medical certification, or equivalent education/experience required
- Minimum of 1–3 years' experience in orthopedic clinical support or medical device sales
Benefits
- Employee resource groups (ERGs)
- A flexible working environment
- Wellness incentives
- A culture of recognition and performance awards
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